Travel Customer Service

Kim Luxe Travel; Portugal; Remote; EUR 25.000 - 35.000; Vollzeit

Benefits dieser Stelle

Fully remote position with flexible hours

Training and ongoing support

Career growth opportunities

Access to travel benefits

Collaborative team culture

Zusammenfassung

A travel agency is seeking a Travel Customer Service professional to support clients before, during, and after their trips. This fully remote position focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a stress-free experience for every traveler. Candidates should have strong communication skills, a customer-first mindset, and experience in customer service, preferably in the travel industry. The role offers flexibility, training, and access to exclusive travel benefits.

Qualifikationen

• Customer service experience, preferably in travel, tourism, or hospitality.
• Ability to handle multiple requests efficiently.
• Passion for travel and supporting clients.

Aufgaben

• Communicate with clients via email, phone, and messaging.
• Manage booking updates and special travel needs.
• Provide accurate information about destinations and agency procedures.
• Proactively check in to address client concerns.
• Resolve issues in a positive manner.

Kenntnisse

Strong communication skills

Customer-first mindset

Time management

Tech-savvy

Problem-solving

Jobbeschreibung

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress‑free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer‑first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well‑organized, reliable, and comfortable handling multiple requests at once
• Tech‑savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture