Virtual Travel Customer Service

Elevationtravelpartners; Braga; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Job summary

A travel services company is seeking a Virtual Travel Customer Service professional to assist clients with their trip preparation. Responsibilities include managing travel inquiries and providing guidelines for a smooth travel experience. Ideal candidates should possess excellent communication skills and have experience in customer support. The position offers remote work flexibility along with professional development opportunities and access to travel-related perks.

Qualifications

• Experience in customer support is preferred.
• Must be reliable and organized for effective task management.
• Willingness to learn new online tools and systems.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Assist clients through email, chat, and phone.
• Help with itinerary changes and travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns to ensure a positive experience.

Skills

Friendly and professional communication style

Customer support experience

Reliability and organization

Comfortable with online tools

Interest in travel

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks