Video Streaming Support Specialist (Russian/English) - Lisbon

Cognizant; Lisboa; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Relocation package

Private health insurance

Life insurance

Child benefits

Training and development

Employee discounts

Gym discounts

In-office fruit and beverages

Job summary

Cognizant, based in Lisbon, is looking for a multilingual customer support specialist to assist premium members. You will handle queries via phone, chat, and email, troubleshoot issues, and document actions for bug categorization. Fluency in Russian and English is required, with flexibility for after-hours. EU/Portuguese work eligibility is assumed.

You will join a multicultural team providing outstanding service and contributing to user satisfaction in a fast-growing streaming services project.

Qualifications

• Minimum 12 months of direct customer service experience.
• Live customer support experience (phone, chat, email).
• Excellent native level written and spoken Russian.
• Fluency in English.
• Ability to handle difficult situations and probe to get relevant information.

Responsibilities

• Assist premium membership customers.
• Identify problems and troubleshoot to resolve issues.
• Document actions and categorize cases and potential bugs.
• Provide customer and technical support via phone, email, and chat.
• Openness to work flexible hours (evenings, weekends, holidays).

Skills

Customer service

Russian language

English language

Active listening

Communication skills

Problem solving

Multitasking

Job description

Cognizant, based in Lisbon, is looking for a multilingual customer support specialist to assist premium members. You will handle queries via phone, chat, and email, troubleshoot issues, and document actions for bug categorization. Fluency in Russian and English is required, with flexibility for after-hours. EU/Portuguese work eligibility is assumed.

You will join a multicultural team providing outstanding service and contributing to user satisfaction in a fast-growing streaming services project.