Customer Support for Online Video Platform - Spanish

Cognizant; Lisboa; On-site; EUR 11,000 - 17,000; Full time

Benefits offered by this job

Training programs

Career development

Relocation allowance

Job summary

Cognizant operates a multilingual Customer Support and Content Review Centre in Lisbon, Portugal, where the team works onsite to assist a leading online multinational company. You will undergo extensive training to develop skills in a fast-paced, professional environment recognised as a top employer in Portugal and Canada.

The role offers ongoing training, professional development, and opportunities within a rapidly expanding global organisation, with a competitive salary, relocation allowance,

Qualifications

• At least 12 months of direct customer service experience.
• Native Spanish level written and spoken communication.
• Minimum B2 Level English spoken and written.
• European Nationality or Portuguese Work Permit.
• Proactive attitude and strong team-spirit.
• Be organized and able to learn new processes and concepts.
• Strong attention to detail and a high standard of accuracy.
• Ability to handle customers' emotions with empathy.

Responsibilities

• Answer customer queries via phone, e-mail or chat, identify the client’s problem; troubleshoot and document actions.
• Provide general and technical support to customers using our client’s paid products.
• Escalate complex problems according to defined procedures.

Skills

Customer service

Verbal communication

Written communication

Team spirit

Organized

Fast learner

Empathy

Flexibility

Job description

Job location: Lisbon/ Portugal

WORK FROM THE OFFICE

We run a multilingual Customer Support and Content Review Centre in Lisbon, Portugal. It is an instantly recognizable, global iconic brand and a place where employees learn, collaborate, and help improve a digital product used by over a billion people worldwide!

You will be part of a rapidly growing multilingual team. The Team will be working onsite with and alongside internal teams for a leading online multinational company to respond to requests and assist in the success of this project. You will receive extensive training to develop your skills to succeed in an environment that is professional, modern, fast paced and driven by excellence. For a number of reasons, we have been recognised as a top employer in Portugal and Canada in LinkedIn's annual ranking of top companies.

We are committed to investing in our people. We offer a range of training programs at the start and throughout your career with Cognizant to increase your depth of knowledge on world-class platforms and tools.

Requirements

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Native Spanish level written and spoken communication skill
• Minimum B2 Level English Spoken and Written
• European Nationality or Portuguese Work Permit
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

Responsibilities

• You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

OUR OFFER

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*