Lisbon-based Video Streaming Support Specialist

Cognizant; Lisboa; On-site; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Relocation allowance

Career development

Training opportunities

Competitive salary

Job summary

Cognizant in Lisbon is seeking a customer support specialist to join a multicultural team and assist users of a leading video streaming service.

You will handle queries via phone, e-mail and chat, diagnose issues and guide customers to resolution, while documenting actions for the engineering team. The role offers a dynamic environment with opportunities for training and career development.

Qualifications

• 12+ months direct customer service experience.
• Strong verbal and written communication skills.
• Native-level written and spoken communication in support language.
• Proactive attitude and team spirit.
• Organized and able to learn new processes quickly.
• Excellent attention to detail and accuracy.
• Empathy and ability to manage customer emotions.
• Flexible hours including evenings, weekends or holidays.

Responsibilities

• Answer customer queries via phone, email or chat and document actions taken.
• Provide general and technical support for our client's paid products.
• Escalate complex problems according to defined procedures.

Skills

Customer service

Communication skills

Empathy

Job description

Cognizant in Lisbon is seeking a customer support specialist to join a multicultural team and assist users of a leading video streaming service.

You will handle queries via phone, e-mail and chat, diagnose issues and guide customers to resolution, while documenting actions for the engineering team. The role offers a dynamic environment with opportunities for training and career development.