Italian-speaking Video Platform Support Specialist

Cognizant; Lisboa; On-site; EUR 13,000 - 19,000; Full time

Benefits offered by this job

Relocation allowance

Career development

Training opportunities

Competitive salary

Job summary

Cognizant is seeking a customer service professional to support a world-leading streaming service from our Lisbon office. You will handle inquiries via phone, email or chat, assisting users with product questions and issues.

Fluency in Italian, strong English, and a proactive, team-focused mindset are essential, with flexibility to work shifts. Relocation assistance may be provided for international candidates.

Qualifications

• Native Italian language skills (written and spoken)
• English, min B2 level in speaking and writing
• At least 12 months of direct customer service experience
• Proactive attitude and strong team-spirit

Responsibilities

• Respond to customer queries via phone, email or chat
• Provide general and technical support for client products
• Escalate complex issues according to procedures

Skills

Italian (native)

English (B2)

Customer service

Team player

Job description

Cognizant is seeking a customer service professional to support a world-leading streaming service from our Lisbon office. You will handle inquiries via phone, email or chat, assisting users with product questions and issues.

Fluency in Italian, strong English, and a proactive, team-focused mindset are essential, with flexibility to work shifts. Relocation assistance may be provided for international candidates.