Ukrainian Speaking Customer Advisor

Ignite.; Lisboa; Presencial; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Portuguese language lessons

Group surf sessions

Team events

Resumo da oferta

Ignite. in Lisbon is seeking a Ukrainian-speaking Customer Advisor for an on-site, full-time role. You will assist users via chat and email, resolving access and security issues while maintaining high service standards.

Ideal candidates are native Ukrainian speakers with strong English (B2+), willing to relocate, and ready to work a rotating 40-hour schedule with shift coverage from 07:00 to 00:00. Comprehensive onboarding is provided.

Qualificações

• Ukrainian language as native or fluent; strong English (B2+) for internal comms.
• Willingness to relocate to Lisbon with valid EU residency or permit.
• Customer service experience is a plus, onboarding provided.
• Flexible to a fast-paced environment with rotating shifts.

Responsabilidades

• Assist Ukrainian-speaking users via chat and email, handling account access and security inquiries.
• Identify, diagnose, and resolve software glitches and account issues.
• Educate users on network guidelines and safety protocols to maintain a secure community.
• Handle user tickets efficiently while meeting operational and quality metrics.

Conhecimentos

Ukrainian language

English proficiency (B2+)

Customer service

Descrição da oferta de emprego

Kickstart your international professional journey under the brilliant, sunlit skies of vibrant Lisbon! We are currently searching for enthusiastic, Ukrainian-speaking Customer Advisors to become valued members of our dynamic, diverse, and multicultural team located right here in Portugal. Please note that this role is strictly on-site, and candidates must either be based in Lisbon or ready to utilize our comprehensive relocation package. In this exciting position, you will act as a crucial frontline contact for users of a premier global social media platform, playing an essential role in keeping our global community secure, fully supported, and seamlessly connected.

Key Responsibilities

• User Assistance: Deliver exceptional, high-quality assistance to Ukrainian-speaking members through chat and email, effectively addressing account access difficulties, security configuration updates, and site feature inquiries.
• Technical Support: Identify, diagnose, and resolve software glitches, technical defects, and complex profile problems to ensure a seamless and hassle-free user journey.
• Community Safety: Inform members about network guidelines and safety protocols, actively contributing to maintaining high standards of security and respectful interaction across the service.
• Service Excellence: Handle incoming user tickets efficiently, empathetically, and professionally, consistently satisfying target operational and quality metrics.

Candidate Profile

• Language Proficiency: Native or fluent mastery of Ukrainian, paired with strong B2-level English skills or higher to manage internal communications, system tools, and ongoing training modules.
• Work Authorization: Currently living in Lisbon or willing to move, with valid EU citizenship, an official Portuguese residency permit (Título de Residência), or granted refugee status.
• Experience: Background in customer service is advantageous but not mandatory—we offer comprehensive, fully funded onboarding and training to prepare you for success.
• Flexibility: Fully adaptable to a high-energy, fast-moving atmosphere that involves flexible, rotating work rotas.

Compensation & Schedule

• Gross Salary: A competitive compensation package of €1,237 gross per month, distributed across 12 monthly payments throughout the year.
• Hours: Full-time schedule of 40 hours per week, consisting of 5 active working shifts and 2 consecutive days off.
• Shift Breakdown: Daily 8-hour working shifts, which include a 1-hour meal and break allowance.
• Work Window: Operational roster spanning Monday through Sunday, with rotating shifts scheduled between 07:00 and 00:00.

Benefits & Perks

• Professional Development: Defined paths for internal career growth, offering future opportunities in team management, QA monitoring, and operational leadership.
• Health Coverage: Comprehensive private healthcare insurance along with dedicated workplace health and well-being programs.
• Company Culture: Thrive in a state-of-the-art office environment working shoulder-to-shoulder with talented colleagues representing more than 50 nationalities.
• Lifestyle Extra: Take advantage of exciting lifestyle benefits, including complimentary Portuguese language lessons, group surf sessions, athletic clubs, and community team events.