Ukrainian Speaking Customer Advisor

Ignite.; Sintra; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Professional development

Private health insurance

Cultural diversity in the workplace

Lifestyle incentives

Job summary

Ignite. in Lisbon is hiring Ukrainian-speaking Customer Advisors for an on-site, full-time role. You will handle user inquiries across email and live chat, guided by comprehensive training, with relocation support for those moving to Portugal.

Expected duties include troubleshooting account issues, guiding users through privacy settings, and enforcing safety guidelines to keep the community secure. Shifts are rotating, 40 hours per week, with a lunch break and a 7-day roster from 07:00 to 00:00.

Qualifications

• Ukrainian fluency required; English B2 or higher for internal comms and training.
• Relocation allowed for Lisbon residents with EU citizenship, Portuguese permit, or refugee status.
• Background in customer support is a plus but not required; paid training provided.

Responsibilities

• Assist Ukrainian-speaking users via email and live chat, resolving access and privacy issues and general inquiries.
• Investigate and troubleshoot software issues and profile glitches to ensure a smooth user experience.
• Educate users on safety guidelines and platform policies to maintain a secure environment.
• Handle tickets promptly, empathetically, and in line with quality and operational standards.

Skills

Ukrainian language

English proficiency (B2)

Customer support experience

Job description

Kickstart your international career journey under the bright, sunlit skies of vibrant Lisbon! We are actively recruiting energetic, Ukrainian-speaking Customer Advisors to become key members of our dynamic, diverse, and multicultural team based directly in Portugal. Please be aware that this role is strictly on-site, requiring candidates to either reside in Lisbon or be fully prepared to utilize our comprehensive relocation assistance package. In this exciting position, you will serve as a crucial frontline contact for users of a premier global social media platform, playing a vital role in ensuring our worldwide community remains secure, fully supported, and seamlessly connected.

Key Responsibilities

• User Assistance: Deliver high-quality support to Ukrainian-speaking users across email and live chat, skillfully assisting with account access problems, privacy configurations, and general platform inquiries.
• Technical Support: Investigate, troubleshoot, and resolve software bugs, system anomalies, and complex profile glitches to maintain a seamless, reliable, and user-friendly experience.
• Community Safety: Inform users about safety protocols and platform guidelines, actively promoting mutual respect and maintaining a secure digital environment.
• Service Excellence: Handle incoming user tickets in a timely, empathetic, and professional manner, consistently meeting internal quality standards and operational metrics.

Candidate Profile

• Language Proficiency: Full native or near-native fluency in Ukrainian, alongside functional B2-level English skills or higher for internal communications, operational updates, and training programs.
• Work Authorization: Based in Lisbon or ready to relocate, supported by valid EU citizenship, an official Portuguese residence permit, or recognized legal refugee status.
• Experience: Background in customer support is a plus but not required, as candidates receive complete, fully paid training before transitioning to live tasks.
• Flexibility: Readiness to adapt to a fast-paced work ecosystem featuring structured, rotating shift schedules.

Compensation & Schedule

• Gross Salary: A competitive monthly payment of €1,237 gross, disbursed across 12 standard monthly salary cycles per year.
• Hours: Full-time schedule of 40 hours per week, arranged as 5 working days alongside 2 consecutive rest days.
• Shift Breakdown: Daily 8-hour working shifts that include a mandatory 1-hour break period for lunch and rest.
• Work Window: Operational roster running 7 days a week (Monday through Sunday) with rotating shifts falling between 07:00 and 00:00.

Benefits & Perks

• Professional Development: Clear career progression paths offering opportunities to move into Quality Assurance (QA), team leadership, or departmental management roles.
• Health Coverage: Full private medical insurance coverage accompanied by corporate wellness programs.
• Company Culture: Perform your daily duties in a modern, fully equipped office environment working alongside colleagues representing over 50 cultures.
• Lifestyle Extra: Access great lifestyle incentives including complimentary Portuguese language lessons, surf sessions, athletic club memberships, and vibrant team social events.