Ukrainian Speaking Customer Advisor (on-site)

Ignite; Amadora; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Career development opportunities

Private health coverage

Diverse, multicultural office

Relocation assistance

Job summary

Ignite in Lisbon is hiring Ukrainian-speaking Customer Advisors for on-site work. You will assist Ukrainian users via chat and email, handle account questions, and help maintain a safe, well-supported community. A paid training program is included.

You must be fluent in Ukrainian and have working English (B2). Relocation assistance is available, and applicants must reside in Lisbon or relocate to Portugal.

Qualifications

• Native or fluent Ukrainian language
• Working English level (B2) for collaboration and training
• Willingness to relocate or reside in Lisbon, Portugal

Responsibilities

• Assist Ukrainian-speaking users via real-time messaging and email
• Troubleshoot account issues and platform questions
• Educate users on platform policies and safety
• Resolve user tickets promptly while meeting quality targets

Skills

Ukrainian language

English (B2)

Job description

Launch your international career beneath the bright, sun-drenched skies of lively Lisbon! We are actively recruiting energetic Ukrainian-speaking Customer Advisors to join our dynamic, inclusive, and culturally diverse team based directly in Portugal. Please be advised that this is an exclusively on-site role, requiring applicants to already reside in Lisbon or be prepared to take advantage of our all-inclusive relocation assistance package. In this engaging position, you will serve as a vital frontline point of contact for users of a leading global social media platform, playing a key part in ensuring our worldwide community remains safe, well-assisted, and effortlessly connected.

Key Responsibilities

• User Assistance: Deliver high-quality assistance to Ukrainian-speaking users via real-time messaging and email, effectively addressing account login problems, privacy setting adjustments, and general platform inquiries.
• Technical Support: Troubleshoot technical glitches, system bugs, and complicated profile issues to maintain a smooth, reliable, and user-friendly platform experience.
• Community Safety: Educate users on platform policies and standards to foster a secure space, actively promoting online safety and respectful interactions throughout the network.
• Service Excellence: Process and resolve user tickets in a timely manner, displaying genuine empathy and professionalism while consistently meeting internal performance targets and quality metrics.

Candidate Profile

• Language Proficiency: Complete native or fluent proficiency in Ukrainian, combined with working English skills (minimum B2 level) for team collaboration, administrative updates, and training sessions.
• Work Authorization: Currently residing in Lisbon or prepared to relocate, holding valid EU citizenship, a legal Portuguese residency permit, or official temporary protection/refugee status.
• Experience: Background in customer service is a plus but not required, as all successful candidates complete a comprehensive, fully paid training program before beginning work.
• Flexibility: Ability to thrive in a fast-paced environment with organized, rotating shift schedules.

Compensation & Schedule

• Gross Salary: An attractive monthly base pay of €1,237 gross, distributed over 12 standard annual pay periods.
• Hours: Full-time arrangement of 40 hours per week, structured as 5 workdays followed by 2 consecutive rest days.
• Shift Breakdown: Standard 8-hour daily shifts that include a required 1-hour meal and break interval.
• Work Window: Rotating roster operating 7 days per week (Monday through Sunday) with shifts falling between 07:00 and 00:00.

Benefits & Perks

• Professional Development: Transparent career growth opportunities, including potential transitions into leadership, Quality Assurance (QA), or departmental management roles.
• Health Coverage: Full private healthcare coverage along with structured corporate wellness initiatives.
• Company Culture: Work in a modern, state-of-the-art office alongside team members from more than 50 different nationalities.
• Lifestyle Extra: Enjoy fantastic lifestyle perks such as free Portuguese language classes, surfing lessons, fitness center discounts, and regular team-building events.