Ukrainian-Speaking Advertiser Support Specialist – Lisbon (On-Site & Remote)

Cross Border Talents; Lisboa; Hybrid; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Meal allowance

Training programme

Accommodation provided

Contract path to permanent

Job summary

Cross Border Talents is seeking a Ukrainian-speaking Advertiser Support Specialist to assist advertisers on a leading social media platform. The role can be performed on-site in Lisbon or remotely from within Portugal, with a 12-month contract potential for renewal.

You will resolve technical issues, provide outbound follow-ups, and guide advertisers on platform tools to grow their businesses while working in a multilingual team.

Qualifications

• Native or fluent Ukrainian
• Professional English (B2 or above)
• Strong communication and problem-solving abilities

Responsibilities

• Provide technical support to SMB advertisers via chat, email and phone in Ukrainian and English
• Make outbound calls to follow up on cases and deliver premium support
• Provide pre- and post-sales support for self-service advertising products
• Troubleshoot issues, report bugs and guide advertisers on platform tools
• Identify trends and recurring issues and contribute to solutions

Skills

Ukrainian

English (B2+)

Communication

Analytical

Multitasking

Customer-focused

Job description

We are seeking a Ukrainian-speaking Advertiser Support Specialist to join a multilingual team supporting one of the world's leading social media and technology companies. The role can be performed on-site in Lisbon or remotely from within Portugal.

In this role, the successful candidate will support small and medium-sized businesses and agencies that advertise on the client's social media platforms. The work involves resolving technical issues, reporting bugs, and guiding advertisers on how to use the platform's tools and features to grow their businesses.

Candidates relocating to Lisbon for the on-site option may be offered company-provided accommodation.

Key Responsibilities

• Provide technical support to small and medium-sized business advertisers via chat, email and phone, in Ukrainian and English
• Make outbound calls to follow up on email and chat cases and deliver a premium, white-glove support experience
• Provide pre- and post-sales support for self-service advertising products
• Troubleshoot technical issues, report bugs and guide advertisers on platform tools and features
• Identify trends and recurring issues affecting advertisers, and contribute to solutions
• Work across multiple tools and systems while handling several tasks at once

Working Model

• On-site: modern office in central Lisbon with direct metro, train and bus connections
• Remote: work from home anywhere in Portugal

Working Schedule

• 40 hours per week (8 hours per day plus a 1-hour lunch break)
• Rotating shifts, Monday to Sunday, between 06:00 and 00:00

Benefits

• Competitive monthly salary
• Holiday and Christmas allowances, paid in monthly instalments
• Health insurance from the first day of employment
• Meal allowance, paid via a tax-exempt meal card
• Paid 3-week training programme
• Fixed-term employment contract (12 months, renewable), with a path to a permanent contract
• Company-provided, fully furnished shared accommodation with utilities included, for up to 14 months (on-site candidates living more than 100 km from Lisbon)
• Multilingual and international working environment

Requirements

Mandatory

• Native or fluent Ukrainian
• Professional English (B2 or above)
• Eligibility to work in Portugal (EU citizenship, a valid residence permit, or EU Temporary Protection status)
• Availability to work rotating shifts, including weekends
• For remote work: residence in Portugal, reliable high-speed internet, and a quiet, private workspace suitable for phone calls

Core Competencies

• Strong communication skills and confidence making outbound phone calls
• Analytical and problem-solving skills
• Ability to multitask and work across several tools at the same time
• Customer-focused approach with attention to detail
• Ability to work independently
• Comfortable working with computers and digital platforms

Preferred

• Interest in digital advertising, social media or technology
• Previous customer service, technical support or sales support experience