Ukrainian Ad Support Specialist (Remote/Portugal)

Cross Border Talents; Lisboa; On-site; EUR 27,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Paid 3-week training programme

Company-provided accommodation (up to

Contract path to permanent

Job summary

Cross Border Talents is hiring a Ukrainian-speaking Advertiser Support Specialist in Lisbon or remotely from within Portugal. You will support SMEs and agencies advertising on a major social media platform, resolving technical issues and guiding advertisers on platform tools to grow their business.

The role offers a 40-hour week with rotating shifts, company-provided accommodation for relocations to Lisbon, and a permanent path after a 12-month contract.

Qualifications

• Native or fluent Ukrainian
• Professional English (B2 or above)
• Eligibility to work in Portugal (EU citizenship or valid permit)
• Availability to work rotating shifts, including weekends
• Remote work: residence in Portugal with reliable internet and quiet workspace

Responsibilities

• Provide technical support to advertisers via chat, email and phone in Ukrainian and English
• Make outbound follow-up calls to cases
• Provide pre- and post-sales support for self-service advertising products
• Troubleshoot platform issues and report bugs
• Guide advertisers on tools and features to grow their business
• Identify trends and recurring issues and contribute to solutions

Skills

Ukrainian

English

Shifts flexibility

Multitasking

Job description

Cross Border Talents is hiring a Ukrainian-speaking Advertiser Support Specialist in Lisbon or remotely from within Portugal. You will support SMEs and agencies advertising on a major social media platform, resolving technical issues and guiding advertisers on platform tools to grow their business.

The role offers a 40-hour week with rotating shifts, company-provided accommodation for relocations to Lisbon, and a permanent path after a 12-month contract.