Bilingual Ad Support Specialist (Ukrainian/English) – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Advertisers Support Specialist to assist Ukrainian and English-speaking advertisers with platform tools and campaigns.

You will chat, email and outbound call clients, troubleshoot issues, guide users through features, report bugs, and ensure a high-quality experience in Ukrainian and English.

This onsite role requires EU ID or Portuguese residence and a strong communication, customer-focused mindset, and interest in technology and online advertising.

Qualifications

• Fluent Ukrainian.
• English B2+ (written and spoken).
• Strong communication and problem-solving skills.
• Customer-focused, adaptable and comfortable multitasking.
• Interest in technology, social media and online advertising.
• EU ID, valid Portuguese Residence Permit or Temporary Protection Certificate required.
• Previous customer/technical support experience is a plus, but not required.

Responsibilities

• Support customers via chat, email and outbound calls.
• Troubleshoot technical and product-related issues.
• Guide advertisers through platform features and tools.
• Identify recurring issues and report bugs.
• Deliver a high-quality customer experience in Ukrainian & English.

Skills

Fluent Ukrainian

English B2+

Strong communication

Problem-solving

Customer-focused

Multitasking

Interest in technology

Job description

Cross Border Talents in Lisbon is seeking an Advertisers Support Specialist to assist Ukrainian and English-speaking advertisers with platform tools and campaigns.

You will chat, email and outbound call clients, troubleshoot issues, guide users through features, report bugs, and ensure a high-quality experience in Ukrainian and English.

This onsite role requires EU ID or Portuguese residence and a strong communication, customer-focused mindset, and interest in technology and online advertising.