Ukrainian Ad Support Specialist — Remote/Portugal

Cross Border Talents; Lisboa; Hybrid; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Meal allowance

Training programme

Accommodation provided

Contract path to permanent

Job summary

Cross Border Talents is seeking a Ukrainian-speaking Advertiser Support Specialist to assist advertisers on a leading social media platform. The role can be performed on-site in Lisbon or remotely from within Portugal, with a 12-month contract potential for renewal.

You will resolve technical issues, provide outbound follow-ups, and guide advertisers on platform tools to grow their businesses while working in a multilingual team.

Qualifications

• Native or fluent Ukrainian
• Professional English (B2 or above)
• Strong communication and problem-solving abilities

Responsibilities

• Provide technical support to SMB advertisers via chat, email and phone in Ukrainian and English
• Make outbound calls to follow up on cases and deliver premium support
• Provide pre- and post-sales support for self-service advertising products
• Troubleshoot issues, report bugs and guide advertisers on platform tools
• Identify trends and recurring issues and contribute to solutions

Skills

Ukrainian

English (B2+)

Communication

Analytical

Multitasking

Customer-focused

Job description

Cross Border Talents is seeking a Ukrainian-speaking Advertiser Support Specialist to assist advertisers on a leading social media platform. The role can be performed on-site in Lisbon or remotely from within Portugal, with a 12-month contract potential for renewal.

You will resolve technical issues, provide outbound follow-ups, and guide advertisers on platform tools to grow their businesses while working in a multilingual team.