Ukrainian-Speaking Ad Support Specialist (Remote/Lisbon)

Savior Artigos Texteis Lda; Lisboa; Hybrid; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Competitive monthly salary

Health insurance from day one

Meal allowance card

Paid 3-week training

Fixed-term contract (12 months, renew)

Company-provided accommodation (up to

Multilingual international environment

Job summary

Savior Artigos Texteis Lda in Lisbon, Portugal, is seeking a Ukrainian-speaking Advertiser Support Specialist to join a multilingual team supporting a leading social media and tech client.

The role offers on-site work in Lisbon or remote work from anywhere in Portugal, with rotating shifts, 40 hours per week, and a clear path to permanent employment. You will assist advertisers, resolve issues, and guide them in using platform tools.

Qualifications

• Native or fluent Ukrainian.
• Professional English (B2 or above).
• Eligibility to work in Portugal (EU citizenship or valid permit).
• Availability to work rotating shifts, including weekends.
• For remote work: residence in Portugal with reliable internet and a quiet workspace.

Responsibilities

• Provide technical support to advertisers via chat, email and phone in Ukrainian and English.
• Make outbound calls to follow up on cases and deliver premium support.
• Provide pre- and post-sales support for self-service advertising products.
• Troubleshoot issues, report bugs and guide advertisers on platform tools.
• Identify trends and recurring issues and contribute to solutions.
• Work across multiple tools and systems while handling several tasks.

Skills

Ukrainian language

English communication

Communication skills

Analytical thinking

Multitasking

Customer-focused

Job description

Savior Artigos Texteis Lda in Lisbon, Portugal, is seeking a Ukrainian-speaking Advertiser Support Specialist to join a multilingual team supporting a leading social media and tech client.

The role offers on-site work in Lisbon or remote work from anywhere in Portugal, with rotating shifts, 40 hours per week, and a clear path to permanent employment. You will assist advertisers, resolve issues, and guide them in using platform tools.