Turkish Travel Support Specialist — Calm, Solutions-Driven

Cross Border Talents; Lisboa; Sur place; EUR 18 000 - 25 000; Plein temps

Résumé du poste

Cross Border Talents is seeking a Turkish-speaking Travel Support Specialist for our Lisbon office. You will assist travellers by phone and email in Turkish, helping resolve hotel reservation issues and changes, while coordinating with hotels and partners to provide effective, empathetic service.

You will work in an international support team with rotating shifts, 40 hours per week, Monday to Friday, in an open-plan office in Lisbon.

Qualifications

• Fluent Turkish is required.
• Good English for occasional interactions and training.
• Excellent communication and problem-solving abilities.
• Flexibility and patience handling challenging situations.
• Confidence using digital tools and managing several tasks at once.

Responsabilités

• Assist travellers by phone and email in Turkish, with occasional communication in English.
• Handle complaints and requests to reschedule hotel reservations.
• Support travellers, hotels and partners when unexpected problems arise.
• Explore alternative solutions using internal tools and established procedures.
• Manage urgent requests with patience and a solution-oriented mindset.
• Collaborate with colleagues to deliver an efficient and personalised customer experience.

Connaissances

Turkish language

English

Communication skills

Problem solving

Customer service

Multitasking

Calm under pressure

Description du poste

Cross Border Talents is seeking a Turkish-speaking Travel Support Specialist for our Lisbon office. You will assist travellers by phone and email in Turkish, helping resolve hotel reservation issues and changes, while coordinating with hotels and partners to provide effective, empathetic service.

You will work in an international support team with rotating shifts, 40 hours per week, Monday to Friday, in an open-plan office in Lisbon.