Lisbon-Based On-Site Turkish & English Support Pro

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 25,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative to join our on-site team. This role focuses on front-line support for Turkish speakers, handling questions, solving problems, and ensuring customers leave satisfied.

You will respond across phone, chat, and email, keep case notes accurate, and know when to elevate. You should be fluent in Turkish and have at least English at B2 level, plus comfortable navigating internal systems and staying organized with

Qualifications

• Fluent Turkish and at least English B2 level.
• On-site in Lisbon, Portugal.
• Customer support experience preferred.
• Comfort with phone, chat, and email communications.

Responsibilities

• Answer customer inquiries via phone, chat, and email.
• Keep case notes accurate and up-to-date.
• Know when to escalate to higher support levels.
• Provide on-site assistance in Lisbon.

Skills

Turkish language

English (B2)

Tools

CRM software

Job description

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative to join our on-site team. This role focuses on front-line support for Turkish speakers, handling questions, solving problems, and ensuring customers leave satisfied.

You will respond across phone, chat, and email, keep case notes accurate, and know when to elevate. You should be fluent in Turkish and have at least English at B2 level, plus comfortable navigating internal systems and staying organized with