Turkish-Speaking CX Pro for Global Brands (Portugal)

Francisco CI; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Private health insurance

Full onboarding & training

Competitive salary

International environment

Career progression

Learning & development

Work with global brands

Job summary

Francisco CI in Portugal is seeking a Turkish-speaking Customer Experience professional to join our international team. You will deliver high-quality support across phone, email, and chat, communicating effectively in Turkish and English.

The ideal candidate has native Turkish skills (C1/C2), strong English (B2), excellent communication, and a customer-centric mindset. You will work in a fast-paced, target-driven environment within a global organization.

Qualifications

• Native or near-native Turkish language skills (C1/C2)
• Good command of English (B2)
• Excellent verbal and written communication skills
• Strong interpersonal abilities and a professional attitude
• Customer-centric mindset with passion for delivering exceptional service
• Ability to work in a target-driven, dynamic, team-oriented environment
• Strong attention to detail and ability to manage multiple requests

Responsibilities

• Provide professional, friendly, and personalized support to customers through phone, email, and chat; document interactions in internal systems
• Deliver a seamless customer journey by understanding needs, resolving requests, following up, and ensuring satisfaction
• Assist customers with post-sales queries: tracking, deliveries, warranties, returns, exchanges, refunds
• Support inbound sales by identifying needs and recommending products/services to drive revenue
• Process requests, update order information, and manage customer records with accuracy and confidentiality
• Meet operational KPIs and quality standards while staying customer-focused

Skills

Turkish Proficiency

English Proficiency

Communication Skills

Interpersonal Skills

Problem Solving

Customer Focus

Team Orientation

Attention to Detail

Job description

Francisco CI in Portugal is seeking a Turkish-speaking Customer Experience professional to join our international team. You will deliver high-quality support across phone, email, and chat, communicating effectively in Turkish and English.

The ideal candidate has native Turkish skills (C1/C2), strong English (B2), excellent communication, and a customer-centric mindset. You will work in a fast-paced, target-driven environment within a global organization.