Turkish Speaking Customer Support Representative (on-site)

Ignite; Cascais; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Life insurance

On-site Lisbon office

Monthly incentive bonuses

Daily meal allowance

Career advancement opportunities

Comprehensive onboarding and ongoing培训

Resumo da oferta

This role requires 100% in-person attendance in Lisbon, residency in Portugal, and valid work authorization. We provide a thorough onboarding program to ensure you gain product insights and technical know-how before handling customer interactions.

Qualificações

• Fluent command of Turkish and good English (B2) for internal systems and team communication.
• Residency in Portugal with valid work authorization to work on-site in Lisbon.
• Ability to handle multiple displays, software, and online platforms simultaneously.
• Willingness to work flexible shift patterns, including weekends.

Responsabilidades

• Handle inquiries via live chat, email ticketing, and calls.
• Identify and resolve issues related to ad accounts, campaigns, billing, and bugs.
• Educate users on self-service tools to maximize performance on the platform.
• Escalate system issues and recurring feedback to internal teams.
• Document client interactions accurately in the CRM with data privacy compliance.

Conhecimentos

Turkish language

English (B2)

Multitasking

Customer support

Descrição da oferta de emprego

This role requires 100% in-person attendance at our office in Lisbon, Portugal. Applicants must currently reside in Portugal and possess valid legal authorization to work in the country. Neither remote work options nor relocation assistance will be provided.

Role Overview

Eager to launch your professional journey with a global powerhouse in digital communication and social networks? We are seeking an enthusiastic, articulate Customer Advisor who is fluent in Turkish to join our multicultural team in central Lisbon.

In this position, you will act as a primary consultant for small and mid-sized businesses (SMBs) conducting marketing, networking, and e-commerce campaigns on our client's platforms. You will play a crucial part in expanding their digital reach, resolving technical difficulties, and optimizing their advertising initiatives.

No previous technical experience? No problem at all! We offer a thorough, fully paid onboarding program to guarantee you gain all the required product insights and technical know-how before handling your first customer interaction.

Core Duties

• Multi-Channel Assistance: Handle and solve inquiries via live chat, email ticketing, and occasional inbound or outbound calls.
• Technical Problem Solving: Identify and resolve problems related to ad account setups, campaign configurations, billing, and system bugs.
• Client Guidance: Educate users on leveraging self-service tools to maximize their performance and results on the platform.
• Internal Escalation: Identify widespread system issues or recurring feedback trends and pass them along to our internal technical teams.
• Accurate Documentation: Log every client interaction meticulously in our CRM system while strictly adhering to data privacy standards.

Candidate Profile

Essential Qualifications

• Language Proficiency: Fluent command of both written and spoken Turkish, alongside intermediate-to-advanced English skills (level B2 or above) for internal systems, team communication, and training.
• Residency & Work Rights: Must currently live in Portugal with valid legal authorization to work on-site in Lisbon.
• Multi-Tasking Skills: Comfortable managing multiple displays, software applications, and online platforms at once.
• Schedule Availability: Willingness to work flexible shift patterns, which may occasionally include weekend schedules.

Preferred Qualifications

• Experience: Prior experience in customer support, BPO, or digital marketing is a bonus, though not required. A proactive mindset, genuine empathy, and a drive to learn are what matter most.

Remuneration & Benefits

• Financial Benefits: Attractive base pay, monthly incentive bonuses, and a daily meal allowance.
• Full Coverage: Comprehensive private health and life insurance effective from your first day.
• Career Advancement: Clear promotion paths—we regularly advance internal staff into supervisory, quality assurance, and operational roles.
• Ongoing Development: Paid initial training paired with ongoing workshops to support your continuous skill development.
• Modern Office Environment: Work in a state-of-the-art Lisbon office featuring comfortable break lounges, great dining options, and frequent team events.