Operations Customer Expert

Boeva Tech

Lisboa

Presencial

EUR 12 599 - 15 880

Tempo integral

14 dias+

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Vantagens oferecidas por esta oferta de emprego

Company accommodation

Meal allowance

Private health insurance

Holiday & Christmas bonuses

Stable full-time employment

Relocation support

Resumo da oferta

Boeva Tech in Lisbon, Portugal is seeking an Operations Customer Expert to support Turkish-speaking SMB clients across chat, email and phone. You will help them maximize digital advertising solutions and deliver excellent customer service.

Joining this international team offers relocation assistance, a full-time schedule, and a dynamic multicultural environment to grow your career in a leading tech company.

Qualificações

Turkish native or fluent language required.
Fluent English (C1 or higher) required.
Customer service or technical support experience is a plus but not required.

Responsabilidades

Provide customer support via chat, email, and phone to SMB clients.
Assist Turkish-speaking SMB clients with advertising products and platform questions.
Deliver pre-sales and post-sales support.
Help clients optimize advertising campaigns for better results.
Troubleshoot technical and account issues.
Maintain high CSAT scores with professional service.
Educate customers on self-service advertising tools and best practices.
Handle confidential customer information responsibly.
Resolve concerns efficiently while maintaining a positive experience.

Conhecimentos

Turkish fluency

English fluency

Communication skills

Customer focus

Problem solving

Empathy

Teamwork

Independent working

Fast learner

Handling sensitive information

Basic computer skills

Descrição da oferta de emprego

Location: Lisbon, Portugal

Start Dates

27/07/2026
03/08/2026
17/08/2026
24/08/2026
07/09/2026
14/09/2026
21/09/2026

Join a Global Tech Leader and Build Your International Career!

Are you passionate about customer service and helping businesses succeed? Do you enjoy solving problems, communicating with people, and working in a fast-paced international environment?

Join one of the world's leading technology companies as an Operations Customer Expert, supporting small and medium-sized businesses (SMBs) through chat, email, and phone. You'll help clients make the most of innovative digital advertising solutions while delivering an outstanding customer experience.

This is an exciting opportunity to relocate to Lisbon, Portugal, work in a multicultural environment, and grow your career with one of the most recognized global brands.

Your Responsibilities

Provide exceptional customer support via chat, email, and phone.
Assist Turkish-speaking SMB clients with advertising products and platform-related questions.
Deliver both pre‑sales and post‑sales support.
Help customers optimize their advertising campaigns and achieve better business results.
Troubleshoot technical and account‑related issues.
Maintain high Customer Satisfaction (CSAT) scores through professional and empathetic service.
Educate customers on self‑service advertising tools and best practices.
Handle confidential customer information responsibly.
Resolve customer concerns efficiently while maintaining a positive customer experience.

What We're Looking For

Required Languages

Native or fluent Turkish
Fluent English (minimum C1)

You are someone who has:

Excellent communication skills
Strong customer‑focused attitude
Problem‑solving abilities
Empathy and patience
Ability to work independently and within a team
Fast learning skills
Professionalism when handling sensitive information
Basic computer and internet skills

Previous experience in customer service, digital marketing, or technical support is an advantage but not required.

Salary & Benefits

For International Candidates (Accommodation Included)

€1,129.34 gross/month

Company accommodation included

Meal Allowance: €7.63 per working day (Meal Card)

Private Health Insurance

Holiday & Christmas Bonuses
Stable full‑time employment

For Candidates Without Accommodation

€1,423.34 gross/month

Meal Allowance: €7.63 per working day (Meal Card)

Private Health Insurance

Holiday & Christmas Bonuses

Stable full‑time employment

Paid Training

Duration: 15 working days
Schedule: 8 hours/day (starting between 08:30 and 09:30 depending on the training group)
Training Language: English
Training Compensation: €92.80 per week

No previous product knowledge is required—we'll teach you everything you need to succeed.

Work Schedule

40 hours per week
5 working days per week
8-hour shifts + 1-hour lunch break
Rotational schedule
Monday to Sunday
Operating hours: 07:00 – 00:00
Shift schedules provided 4 weeks in advance

Workplace

Modern office located in Lisbon City Centre, easily accessible by public transport and surrounded by restaurants, cafés, and shops.

Relocation Package (International Candidates)

Moving to Portugal? We've got you covered!

You’ll receive:

Airport pick‑up upon arrival
Assistance with all administrative documentation (bank account, residence paperwork, etc.)
Initial flight reimbursement
Annual return flight to your home country (EU only)
Fully furnished shared accommodation provided
Welcome kit including bed linen, towels, and household essentials

Accommodation

Enjoy fully furnished shared apartments with:

Utilities included
Wi‑Fi
Electricity
Water
Cable TV

Apartments are typically located 20–60 minutes from the office and shared with other international colleagues, making it easy to settle into life in Lisbon.

Additional Benefits