Turkish Speaking Customer Support Representative (on-site)

Ignite; Sintra; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Daily meal allowance

Private health and life insurance

Onboarding and training

Modern Lisbon office

Resumo da oferta

Ignite in Lisbon is seeking a Turkish-speaking Customer Advisor to join our on-site team. You will support Turkish-speaking enterprise clients using our partner's advertising and e-commerce solutions, helping them grow their online reach and optimize marketing returns.

No prior tech background? We provide paid training to build product knowledge and skills needed to succeed. This is a strict on-site role with residency in Portugal required.

Qualificações

• Fluent Turkish written and spoken with good English (B2) for internal systems.
• Must reside in Portugal and have authorization to work on-site in Lisbon.
• Confident navigating multiple software screens and chat interfaces.
• Willing to work rotating shifts, including weekends when required.

Responsabilidades

• Provide multi-channel support via live chat, email, and phone.
• Identify, investigate, and resolve campaign, account, billing, and technical issues.
• Instruct users on platform features to empower self-service.
• Log client interactions thoroughly in the CRM with data protection in mind.
• Flag recurring issues and share insights with technical teams.

Conhecimentos

Turkish language proficiency

English (B2)

Customer service

Digital savviness

Flexibility in shifts

Ferramentas

CRM software

Descrição da oferta de emprego

This position is strictly on-site at our facility in Lisbon, Portugal. To be considered, applicants must already be living in Portugal. Remote work setups and relocation packages are not provided.

Job Overview

Interested in representing a premier global technology and social platform? We are looking for an upbeat, articulate, fluent Turkish speaker to join our lively team in central Lisbon as a Customer Advisor.

In this role, you will act as the key representative for small and mid-sized businesses using our partner's online advertising and e-commerce solutions. You will help these organizations expand their web reach, address account challenges, and optimize their marketing returns.

No prior tech background? Don't worry! We supply complete, paid instruction to equip you with all the product insights and skills required to thrive.

Core Responsibilities

Serving as a digital consultant and problem-solver for Turkish-speaking enterprise clients, your daily activities will feature:

• Multi-Channel Service: Provide outstanding support via live chat, email, and telephone (both inbound and outbound calls).
• Troubleshooting: Identify, investigate, and fix campaign, account, billing, and technical issues occurring before or after sales.
• Customer Guidance: Instruct users on platform features to empower them to manage their tools independently.
• Pattern Recognition: Track repeated technical glitches or customer recommendations and share these insights with tech and development teams.
• Data Logging: Maintain thorough, precise records of client communications in our CRM while following rigorous data protection protocols.

Ideal Candidate Profile

Mandatory Qualifications:

• Language Proficiency: Fluent in written and spoken Turkish, paired with a solid working knowledge of English (B2 standard or higher) for internal systems, training, and team communication.
• Residency & Work Rights: Must currently reside in Portugal and hold valid authorization to work in the country (on-site role in Lisbon).
• Digital Savvy: Confident navigating multiple software screens, chat interfaces, and social platforms simultaneously.
• Flexibility: Willing to work rotational shifts, which may occasionally include weekend duty.

Preferred Qualifications:

• Background: Experience in customer support, call center environments, or digital advertising is an asset, but not mandatory. If you are compassionate, client-focused, and eager to learn, we encourage you to apply!

Compensation, Perks & Work Environment

We value your well-being and professional growth. Working with us includes:

• Competitive Compensation: Solid base pay supplemented by monthly performance bonuses and a daily meal allowance.
• Insurance Coverage: Private health and life insurance effective from day one.
• Career Advancement: Clear progression paths—we prioritize promoting internal staff into management, quality assurance, and corporate positions.
• Paid Onboarding: Fully paid introductory training along with ongoing professional development sessions.
• Modern Office: Work in a high-tech Lisbon workspace featuring collaborative areas, great food choices, and regular social events.