Turkish Speaking Customer Support Representative

Ignite; Cascais; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base pay

Monthly incentives

Meal allowance

Private health insurance

Life insurance

Career advancement

Ongoing training

Team events

Resumo da oferta

Ignite in Lisbon is hiring a Turkish-speaking Customer Advisor to guide SMB clients through marketing, networking, and ecommerce campaigns on our platforms. This on-site role requires you to reside in Portugal and engage with a multicultural, multilingual team from our central Lisbon office.

No prior technical experience? We offer a comprehensive onboarding program to equip you with product insights and hands-on training before you start assisting customers.

Qualificações

• Fluent written and spoken Turkish; intermediate-to-advanced English (B2) for internal systems and training.
• Must currently live in Portugal with valid work authorization to be on-site in Lisbon.
• Ability to manage multiple displays, software apps and online platforms simultaneously.

Responsabilidades

• Provide multi-channel support via live chat, email, and occasional calls.
• Troubleshoot ad account setups, campaign configurations, billing, and bugs.
• Educate users on self-service tools to improve performance.
• Escalate systemic issues to internal technical teams.
• Document all client interactions accurately in the CRM.

Conhecimentos

Turkish fluent

English B2

Multitasking

Ferramentas

CRM system

Live chat software

Descrição da oferta de emprego

This role requires 100% in-person attendance at our office in Lisbon, Portugal. Applicants must currently reside in Portugal and possess valid legal authorization to work in the country. Neither remote work options nor relocation assistance will be provided.

Role Overview

Eager to launch your professional journey with a global powerhouse in digital communication and social networks? We are seeking an enthusiastic, articulate Customer Advisor who is fluent in Turkish to join our multicultural team in central Lisbon.

In this position, you will act as a primary consultant for small and mid-sized businesses (SMBs) conducting marketing, networking, and e-commerce campaigns on our client's platforms. You will play a crucial part in expanding their digital reach, resolving technical difficulties, and optimizing their advertising initiatives.

No previous technical experience? No problem at all! We offer a thorough, fully paid onboarding program to guarantee you gain all the required product insights and technical know-how before handling your first customer interaction.

Core Duties

As a Customer Advisor, you will serve as a digital consultant for our Turkish-speaking clients:

• Multi-Channel Assistance: Handle and solve inquiries via live chat, email ticketing, and occasional inbound or outbound calls.
• Technical Problem Solving: Identify and resolve problems related to ad account setups, campaign configurations, billing, and system bugs.
• Client Guidance: Educate users on leveraging self-service tools to maximize their performance and results on the platform.
• Internal Escalation: Identify widespread system issues or recurring feedback trends and pass them along to our internal technical teams.
• Accurate Documentation: Log every client interaction meticulously in our CRM system while strictly adhering to data privacy standards.

Candidate Profile

Essential Qualifications:

• Language Proficiency: Fluent command of both written and spoken Turkish, alongside intermediate-to-advanced English skills (level B2 or above) for internal systems, team communication, and training.
• Residency & Work Rights: Must currently live in Portugal with valid legal authorization to work on-site in Lisbon.
• Multi-Tasking Skills: Comfortable managing multiple displays, software applications, and online platforms at once.
• Schedule Availability: Willingness to work flexible shift patterns, which may occasionally include weekend schedules.

Preferred Qualifications:

• Experience: Prior experience in customer support, BPO, or digital marketing is a bonus, though not required. A proactive mindset, genuine empathy, and a drive to learn are what matter most.

Remuneration & Benefits

We are committed to supporting our team's success and long-term career growth:

• Financial Benefits: Attractive base pay, monthly incentive bonuses, and a daily meal allowance.
• Full Coverage: Comprehensive private health and life insurance effective from your first day.
• Career Advancement: Clear promotion paths—we regularly advance internal staff into supervisory, quality assurance, and operational roles.
• Ongoing Development: Paid initial training paired with ongoing workshops to support your continuous skill development.
• Modern Office Environment: Work in a state-of-the-art Lisbon office featuring comfortable break lounges, great dining options, and frequent team events.