Turkish Speaking Customer Support Representative

Ignite; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical and life insurance

Paid onboarding

Modern Lisbon office

Performance incentives

Resumo da oferta

Ignite in Lisbon is seeking a Turkish-speaking Customer Advisor to join our office-based team. You will act as the primary digital consultant for SME clients, helping them grow their online footprint, resolve account matters, and maximize advertising and social commerce results.

Zero tech experience? Not an issue—we provide paid training and a structured path to develop product knowledge, CRM proficiency, and multichannel support skills while working on a vibrant team in downtown Lisbon.

Qualificações

• Fluent in Turkish and English (B2) for training and collaboration.
• Based in Lisbon, Portugal with right to work locally.
• Comfortable handling multiple browser tabs, apps, and social networks.
• Willingness to adapt to variable shift schedules, including weekends.

Responsabilidades

• Omnichannel assistance via live chat, email, and phone for SMEs.
• Identify, evaluate, and resolve ad performance, account, and billing issues.
• Educate clients on system features to maximize usage.
• Monitor and report recurring bugs or feedback to product teams.
• Maintain concise CRM records in accordance with data privacy rules.

Conhecimentos

Turkish language

English B2

Customer service

Multichannel support

Descrição da oferta de emprego

This role is based entirely at our office in Lisbon, Portugal. Candidates must already reside in Portugal to qualify. Neither remote work options nor relocation support are available.

The Role

Eager to represent a premier international technology and social media brand? We are seeking an energetic, well-spoken, and fluent Turkish-speaking Customer Advisor to become part of our dynamic team in downtown Lisbon.

In this position, you will serve as the primary advisor for small to medium-sized enterprises (SMEs) utilizing our client's advertising and social commerce channels. You will be instrumental in helping these merchants grow their digital footprint, resolve account matters, and get the most value out of their marketing strategies.

Zero tech experience? Not an issue! We offer full, paid training to supply you with every tool and piece of product knowledge necessary to excel.

What You'll Do

As a Customer Advisor, you will function as a digital consultant and troubleshooter for Turkish-speaking business clients. Your daily tasks include:

• Omnichannel Assistance: Deliver exceptional service through live chat, email, and phone interactions (both incoming and outgoing).
• Issue Resolution: Pinpoint, evaluate, and fix pre- and post-sale problems involving ad performance, account configurations, invoices, and technical errors.
• Client Education: Walk users through system features so they can navigate and use our platforms on their own.
• Insights & Feedback: Monitor recurring technical bugs or client suggestions and report them to product and development departments.
• Detailed Record-Keeping: Record concise, accurate notes of every client interaction in our CRM while adhering to strict data privacy regulations.

Who We're Looking For

Essential Qualifications:

• Languages: Fluent proficiency in both written and spoken Turkish, along with strong English skills (minimum B2 level) for training, internal tools, and team collaboration.
• Location & Work Authorization: Must currently live in Portugal and possess the legal right to work locally (full-time office position in Lisbon).
• Technical Aptitude: Comfortable managing several browser tabs, messaging apps, and social networks simultaneously.
• Adaptability: Open to working variable shift schedules, which may sometimes involve weekend hours.

Preferred Qualifications:

• Background: Prior work in customer care, call centers/BPO, or online marketing is helpful, but not mandatory. If you are empathetic, dedicated to helping customers, and willing to learn, we would love to hear from you!

Benefits, Salary & Culture

We are committed to your health, happiness, and career progression. Here is what we offer:

• Financial Package: Competitive base pay along with monthly performance incentives and a daily meal allowance.
• Full Coverage: Private medical and life insurance starting from your very first day.
• Internal Mobility: Structured paths for promotion—we actively advance our own team members into management, quality assurance, and corporate roles.
• Paid Onboarding: Fully compensated initial training program plus continuous skill-building sessions.
• Modern Workspace: Enjoy a state-of-the-art office in Lisbon complete with collaborative areas, excellent dining options, and frequent team gatherings.