Turkish-Speaking Customer Support Advisor

Hiring International Academy; Lisboa; Presencial; EUR 12 694 - 15 205; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Performance bonus

Paid training

Private health insurance

Relocation support

Career development opportunities

International and diverse environment

Modern office located in Lisbon

Resumo da oferta

Hiring International Academy in Lisbon is seeking a bilingual Turkish-speaking customer support agent to join our on-site team. You will help users of a leading global digital platform, handling inquiries via phone, email and chat, and ensuring high service standards.

The role offers €1,250 gross per month, meal allowance, performance bonus, paid training, private health insurance, relocation support for eligible candidates, and a multicultural, growth-focused environment.

Qualificações

• Native or fluent Turkish (C1/C2).
• Good command of English (B2 or higher).
• Previous customer service experience is an advantage.
• Excellent communication and problem-solving skills.
• Comfortable working with multiple digital tools.
• EU citizenship or a valid Portuguese work permit.

Responsabilidades

• Provide customer support via phone, email, and chat in Turkish.
• Assist customers with account management and platform inquiries.
• Troubleshoot technical and product-related issues.
• Resolve customer concerns while maintaining high service standards.
• Document customer interactions accurately.
• Collaborate with internal teams to ensure customer satisfaction.

Conhecimentos

Turkish (C1/C2)

English (B2+)

Customer service

Communication skills

Problem solving

Digital tools

Ferramentas

CRM software

Descrição da oferta de emprego

Location: Lisbon, Portugal (On-site)

Salary: €1,250 gross/month + Meal Allowance + Performance Bonus

About The Role

Join a dynamic international customer support team assisting users of a leading global digital platform. You'll provide high-quality customer service while working in a multicultural environment with excellent opportunities for career growth.

Key Responsibilities

• Provide customer support via phone, email, and chat in Turkish.
• Assist customers with account management and platform-related inquiries.
• Troubleshoot technical and product-related issues.
• Resolve customer concerns efficiently while maintaining high service standards.
• Accurately document customer interactions.
• Collaborate with internal teams to ensure customer satisfaction.
  
  
  

Requirements

• Native or fluent Turkish (C1/C2).
• Good command of English (B2 or higher).
• Previous customer service experience is an advantage.
• Excellent communication and problem-solving skills.
• Comfortable working with multiple digital tools.
• Ability to work in a fast-paced, multicultural environment.
• EU citizenship or a valid Portuguese work permit.
  
  
  

What We Offer

• Salary: €1,250 gross/month.
• Meal allowance.
• Performance bonus.
• Paid training.
• Private health insurance.
• Relocation support, including accommodation assistance and flight reimbursement for eligible candidates.
• Career development opportunities.
• International and diverse work environment.
• Modern office located in Lisbon.