Turkish Speaking Customer Support Representative

Ignite; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid onboarding program

Clear career progression into higher-fl

Modern Lisbon office and facilities

Resumo da oferta

Ignite is hiring a Turkish-speaking Customer Advisor in Lisbon, Portugal. This entry-level role offers comprehensive paid training and exposure to a world-leading social media and technology brand.

You will support SMB clients with social commerce and advertising solutions, guiding them through campaigns and resolving technical issues. The role requires Turkish fluency, English at B2+ level, and full work authorization in Portugal.

Qualificações

• Turkish language fluency (speaking and writing) required.
• Must reside in Portugal with full work authorization.
• Entry-level role with paid training; customer support or digital media experience a plus.

Responsabilidades

• Deliver professional customer care via chat, email, and phone.
• Troubleshoot ad performance, billing disputes, and account settings.
• Coach business clients on platform tools to manage campaigns.
• Identify recurring bugs or feedback and route to product team.
• Maintain accurate interaction logs in CRM with data privacy compliance.

Conhecimentos

Turkish language

English (B2+)

CRM tools

Multichannel communications

On-site Lisbon

Formação académica

No degree required

Ferramentas

CRM software

Chat tools

Descrição da oferta de emprego

Role: Customer Advisor – Turkish Speaker

Location: Lisbon, Portugal (100% On-Site; no remote setups or relocation packages offered)

Eligibility: Must currently reside in Portugal with valid, full-time local work authorization

Experience: Entry-level (Comprehensive paid training provided; customer support or digital media experience is a plus)

Compensation: Competitive base pay + monthly performance bonuses + daily meal allowance + Day-1 private health & life insurance

Position Overview

Join our Lisbon team as a Turkish-speaking Customer Advisor representing a world-leading social media and technology brand. Serving as a dedicated consultant for small and medium-sized businesses (SMBs), you will guide clients through social commerce and advertising solutions to help them grow their online presence, optimize ad spend, and resolve technical issues.

Primary Responsibilities

• Multichannel Communication: Deliver professional customer care via chat, email, and inbound/outbound phone interactions.
• Issue Resolution: Troubleshoot pre- and post-launch ad performance issues, billing disputes, account settings, and technical glitches.
• Merchant Education: Coach business clients on platform tools to empower them to manage campaigns independently.
• Product Insights: Identify recurring software bugs or customer feedback trends and route them to product engineering teams.
• Record Keeping: Maintain precise interaction logs in the CRM system in full compliance with data privacy standards.

Candidate Profile

Core Requirements:

• Language Proficiency: Fluent spoken and written Turkish, plus B2+ level English for software tools, internal communications, and training.
• Location & Rights: Current physical residence in Portugal with full legal entitlement to work on-site in Lisbon.
• Digital Literacy: Strong computer skills, including the ability to navigate multiple browser tabs, CRM tools, and chat software simultaneously.
• Shift Flexibility: Adaptability to work rotational shift schedules, including potential weekend shifts.

Preferred Criteria:

• Prior experience in contact centers, customer service, or digital advertising is beneficial, though fast learners with high empathy are encouraged to apply.

Perks & Benefits

• Fully paid onboarding program followed by continuous skills development.
• Clear career progression paths into leadership, quality assurance, or operational roles.
• Modern Lisbon office featuring collaborative spaces, dining facilities, and regular team social events.