Turkish Speaking Customer Support Representative

Ignite; Cascais; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid initial training

Professional development workshops

Clear internal progression pathways

Modern Lisbon workspace

Regular team social events

Resumo da oferta

Ignite in Lisbon is hiring a Turkish-speaking Customer Support Specialist to act as a frontline brand ambassador for SMBs. You will handle inquiries, resolve technical challenges, and improve ad platform performance. This is an entry-level role with paid training and on-site work.

You will support clients across live chat, email, and phone, working to resolve issues related to account setup, billing, and campaign results while documenting interactions in the CRM.

Qualificações

• Turkish language proficiency (native or fluent).
• English at B2+ level for tools and training.
• Proficiency with CRM tools and chat software.

Responsabilidades

• Deliver multichannel support via chat, email, and phone.
• Diagnose and resolve pre- and post-sale issues including billing and campaigns.
• Educate clients on platform features and self-service tools.
• Escalate technical trends to product engineering when needed.
• Log interactions accurately in the CRM with privacy compliance.

Conhecimentos

Turkish language

English (B2+)

CRM tools

Multi-tab proficiency

Adaptability

Ferramentas

CRM software

Descrição da oferta de emprego

Role: Customer Support Specialist – Turkish Speaker

Location: Lisbon, Portugal (100% On-Site; no remote setups or relocation packages offered)

Eligibility: Must currently reside in Portugal with active, valid local work authorization

Experience: Entry-Level (Paid training provided; BPO, customer care, or digital advertising background preferred)

Compensation: Base salary + monthly performance bonuses + daily meal allowance + Day-1 private health & life insurance

Job Overview

Join a premier global technology and social platform in Lisbon as a Turkish-speaking Customer Support Specialist. Acting as a frontline brand ambassador and digital consultant for small and mid-sized businesses (SMBs), you will handle client inquiries, resolve technical challenges, and help accounts maximize their advertising and platform performance.

Core Responsibilities

• Multichannel Support: Deliver high-quality customer care across live chat, email ticketing, and phone (inbound and outbound).
• Issue Resolution: Investigate, diagnose, and resolve pre- and post-sales issues covering account setups, billing, ad campaign performance, and technical errors.
• Merchant Guidance: Educate clients on platform features and self-service tools to promote account independence.
• Bug Escalation: Spot recurring technical trends, account glitches, or customer feedback and route them to product engineering teams.
• Data Logging: Maintain structured, accurate interaction records in the CRM database in strict compliance with data privacy standards.

Candidate Profile

Mandatory Requirements:

• Language Proficiency: Native or fluent command of written and spoken Turkish, alongside B2+ level English for software tools, internal communications, and training.
• Residency & Work Rights: Current physical residence in Portugal with immediate, legal authorization to work on-site in Lisbon (no sponsorship available).
• Digital Literacy: High computer proficiency with the ability to manage multi-tab setups, CRM tools, and chat software simultaneously.
• Schedule Agility: Flexibility to work rotational shifts, including periodic weekend duty.

Preferred Criteria:

• Prior experience in contact centers, customer success, BPO environments, or digital marketing is beneficial, though proactive candidates with strong empathy are encouraged to apply.

Benefits & Workplace Culture

• Fully paid initial training program with ongoing professional development workshops.
• Clear internal progression pathways into Quality Assurance, Team Leadership, and Operations.
• Modern Lisbon workspace equipped with collaborative lounges, dining options, and regular team social events.