Turkish-Speaking Advisor In Lisbon - Accommodation Provided!

Workster; Lisboa; On-site; EUR 12,000 - 17,000; Full time

Job summary

Workster is partnering with a major outsourcing company in Portugal to hire Turkish Customer Care Specialists to work in Lisbon. You will support Turkish-speaking customers by phone, email, and occasionally chat, and document interactions in the CRM. Candidates should have native Turkish (C1+) and good English (B2).

Willingness to relocate to Portugal or be based there is required. Experience in customer support is a plus, and you will join a multicultural team and strive to deliver exceptional

Qualifications

• Turkish native (C1+) level is required.
• Good level of English (B2) is required.
• Experience in customer support is a plus.
• Ability to work independently and as part of a team.
• Strong problem-solving and adaptability.

Responsibilities

• Support Turkish-speaking customers via phone, email and chat.
• Achieve weekly and monthly targets as part of a multicultural team.
• Document each interaction in the CRM system.
• Represent the brand professionally and with dedication.

Skills

Turkish language

Customer support

English language (B2)

Problem solving

Tools

CRM system

Job description

Workster partners with a major outsourcing company in Portugal to find experienced Turkish Customer Care Specialists to work in Lisbon, Portugal. The successful candidates will support customers for different industries and brands.

Your Role

• Support Turkish-speaking customers over phone, email and occasionally chat
• Achieve your weekly and monthly targets as part of a multicultural team
• Provide exceptional customer experience
• Represent your brand professionally and with dedication
• Document each interaction in a dedicated CRM system
• Act as a key participant within the internal team and wider organization by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department
• Native (C1+) level of Turkish
• Willingness to relocate to Portugal or based there
• Good level of English (B2)
• Experience in Customer Support is an advantage
• Strong ability to work independently and as a team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating the ability to work with process and information changes
• Strong working knowledge of external systems and PC-based internet and software applications
• Ability to provide required documentation (ID/Passport, Birth Certificate)
• EU passport or valid Portuguese residency permit