Travel & Expenses Support Specialist – Hybrid, Global

Airbus; Coimbra; Presencial; EUR 22 000 - 32 000; Tempo integral

Resumo da oferta

Airbus Portugal SA in Coimbra is hiring a Travel & Expenses Customer Support agent for a full-time, on-site role. You will be the primary interface for internal customers, handling inquiries via email, phone and ServiceNow, and ensuring compliant, timely responses.

Fluent in French and English is required; knowledge of ServiceNow and AWS is a plus. You will work in a multicultural team, diagnose issues, manage changes, and publish internal and external reports to monitor activity and performance.

Qualificações

• Fluent in French and English; essential for global support.
• Experience with ServiceNow is a plus; knowledge of AWS is advantageous.
• Customer-centric mindset with patience and empathy.
• Strong problem-solving and time-management under pressure.
• Team player with collaborative spirit in a multicultural environment.

Responsabilidades

• Interact with internal customers via email, phone, and ServiceNow tickets.
• Serve as single point of contact for Travel & Expenses queries.
• Diagnose and resolve faults and issues swiftly.
• Analyze impact of changes to products, systems, and networks; approve as needed.
• Maintain interfaces to linked products, systems, and networks.
• Provide tracking and delivery time indications; publish reports on activity and performance.
• Ensure configuration control of all systems.

Conhecimentos

Fluent in French

Fluent in English

ServiceNow

AWS

Customer-centric mindset

Problem-solving

Organizational skills

Team player

Descrição da oferta de emprego

Airbus Portugal SA in Coimbra is hiring a Travel & Expenses Customer Support agent for a full-time, on-site role. You will be the primary interface for internal customers, handling inquiries via email, phone and ServiceNow, and ensuring compliant, timely responses.

Fluent in French and English is required; knowledge of ServiceNow and AWS is a plus. You will work in a multicultural team, diagnose issues, manage changes, and publish internal and external reports to monitor activity and performance.