Spanish-Speaking Airline Company Support Represent – Lisbon, Portugal [73]

Closerhire; Lisboa; Presencial; EUR 11 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

14 Salaries a Year

Private Health Cover

Paid Training

Relocation support

Health insurance

Meal allowance

Career progression

Multicultural environment

Resumo da oferta

CloserHire is partnering with a global leader in customer experience to recruit a Spanish-speaking Customer Support Representative for a major European airline project in Lisbon, Portugal. Day-to-day involves delivering professional service via phone, email, and chat, handling inquiries, and managing bookings with a customer-first mindset.

You’ll join a multicultural team in a busy travel environment, with rotational shifts, paid training, relocation support, and benefits including health cover

Qualificações

• English (B2). Minimum 6 months of experience in customer service.
• Experience in tourism or travel representation is a plus.
• Strong communication skills with empathy and a collaborative mindset.
• Experience with GDS tools such as Sabre, Amadeus, or Galileo preferred.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Handle sales inquiries, general information requests, and complaints.
• Manage bookings: create, modify, or cancel reservations.
• Support back-office tasks including ticketing and cancellations.
• Provide accurate, real-time information to help customers decide.

Conhecimentos

Customer service

Empathy

Communication skills

Team collaboration

Ferramentas

Sabre

Amadeus

Galileo

Descrição da oferta de emprego

€920 (x14) — plus 14 Salaries a Year, Private Health Cover, Meal Allowance. Spanish-Speaking Airline Company Support Representative in Lisbon, Portugal.

What you'll actually take home

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

The perks, in full

• 14 Salaries a Year
• Private Health Cover
• Paid Training

Everything else in the package

• You also get full-time, on-site role based in Lisbon.
• Rotational shifts, Monday to Sunday, with days off on a rotating basis.
• Paid training and continuous professional development.
• Health insurance and meal allowance.
• Relocation support available for candidates moving to Lisbon.
• Career progression opportunities in a global company.
• Multicultural and supportive work environment.

The job itself

CloserHire is partnering with a global leader in customer experience and digital solutions to recruit Spanish-speaking Customer Support Representatives for a major European airline project in Lisbon, Portugal. This is an excellent opportunity to join a multicultural team, supporting one of the largest low-cost airlines in Europe, connecting travelers across Europe, North Africa, and the Middle East.

Day to day that means deliver customer support via phone, email, and chat, ensuring professional and friendly service. Handle sales inquiries, general information requests, and customer complaints. Manage sensitive customer cases, including escalations from regulatory bodies. Oversee booking management: creating, modifying, or cancelling reservations. Support back-office tasks including ticket issuance, modifications, and cancellations. Provide accurate, real-time information to help customers make informed decisions. Exceed customer expectations by creating memorable, positive travel experiences. Actively listen to customers, acknowledge their needs, and provide tailored solutions.

What you need to bring

• English (B2). Minimum 6 months of experience in customer service (mandatory). Previous experience in tourism or as a travel representative is a plus. Strong communication skills with empathy and a collaborative mindset. Experience with GDS tools such as Sabre, Amadeus, or Galileo is preferred. Ability to adapt to rotational shifts and dynamic schedules. Problem-solving skills and the ability to handle complex or sensitive cases
• Spanish (C1) and good
• Fluent

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

We are an equal-opportunity recruiter and consider every applicant on ability alone.

Spanish-Speaking Airline Company Support Represent – Lisbon, Portugal [73] Lisbon, Portugal