Travel & Expenses Customer Support (French Speaker)

Airbus; Coimbra; Híbrido; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Global exposure

Professional growth

Resumo da oferta

Airbus Portugal SA in Coimbra is seeking a Travel & Expenses Customer Support agent to be the main interface for customers. You will communicate across email, phone and ServiceNow, resolving issues and guiding requests with a strong focus on accuracy and service quality.

The role involves handling inquiries in French and English, leveraging IT systems, and collaborating in a multinational environment while contributing to compliant, efficient travel and expenses processes.

Qualificações

• Fluent in French and English with excellent communication skills.
• Experience with ServiceNow is a plus; knowledge of AWS systems is advantageous.
• A customer-centric mindset with ability to handle diverse requests.
• Strong problem-solving capabilities and adaptability under pressure.
• Excellent time management and organizational skills.
• Collaborative team player with a positive, proactive attitude.

Responsabilidades

• Interact with internal customers via email, phone and ServiceNow tickets.
• Serve as the single point of contact for Travel & Expenses queries.
• Diagnose and resolve complex faults and issues for customers.
• Analyze change impacts and approve changes as needed to maintain service integrity.
• Maintain interfaces to linked products, systems and networks.
• Provide tracking, delivery indicators and publish activity/performance reports.
• Ensure systems and configurations are properly controlled.

Conhecimentos

Fluent in French

Fluent in English

Customer-centric mindset

Problem solving

Organizational skills

Team player

Ferramentas

ServiceNow

AWS

Descrição da oferta de emprego

Job Description

Join our dedicated and international team at AIRBUS GBS in Coimbra, where we are the single point of contact for all Travel & Expenses-related queries. We work to provide exceptional support to our customers, ensuring seamless and compliant processes. If you're a problem-solver who thrives in a fast-paced, customer-focused environment, this is the role for you.

Your Mission

As a Travel & Expenses Customer Support agent, you will be the primary interface for our customers. Your excellent communication skills and deep understanding of our systems will be key to your success.

Key Responsibilities

• Customer Interaction: Manage all incoming requests and communications from internal customers via email, phone calls, and ServiceNow tickets.
• Technical Expertise: Act as the single point of contact, providing expert knowledge and a single point of contact for all queries and support requests related to Travel & Expenses.
• Issue Resolution: Diagnose and resolve complex faults and issues, ensuring a swift and effective resolution for our customers.
• Change Management: Analyze the impact of changes to products, systems, and networks, and approve them as necessary to maintain service integrity.
• Interface Control: Maintain and control the interfaces to linked products, systems, and networks to ensure smooth operations.
• Reporting & Analysis: Provide tracking and delivery time indications for requests and publish internal and external reports on activity and performance.
• Configuration Control: Ensure all systems and configurations are managed and controlled effectively.

What we are looking for

• Fluent in French and English: An exquisite level of proficiency in both languages is vital for this role, as you will be supporting a global customer base.
• Technical Aptitude: Experience with ServiceNow is a plus. Knowledge of AWS systems is a significant advantage.
• Customer-Centric Mindset: A strong focus on the customer, with the patience and empathy to handle a variety of requests and issues.
• Problem-Solving Skills: The ability to resolve complex issues and think on your feet.
• Organizational Skills: Excellent time management and the ability to work under pressure.
• Team Player: A "We Are One" attitude and a collaborative spirit to work effectively with colleagues in a multicultural environment.

What we offer you

• Global Exposure: The opportunity to work in a truly international company with diverse career opportunities across our European core countries and beyond.
• Hybrid Work Model: A flexible working model that allows you to combine on-site and off-site work.
• Professional Growth: Access to comprehensive training, development programs, and a dedicated leadership university to help you build your career.
• Rewarding Environment: A competitive compensation package, a modern office with excellent public transport connections, and a motivated and fun team.

This is a fantastic opportunity to join a world-leading company in the aerospace industry. If you are a proactive and detail-oriented support professional with a passion for customer service and a strong command of both English and French, we encourage you to apply.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Portugal SA

Employment Type

Permanent

Experience Level

Professional

Job Family

Transactional Accounting

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.