Travel & Expenses Customer Support (French Speaker) at Airbus

Airbus; Coimbra; Presencial; EUR 22 000 - 32 000; Tempo integral

Resumo da oferta

Airbus Portugal SA in Coimbra is hiring a Travel & Expenses Customer Support agent for a full-time, on-site role. You will be the primary interface for internal customers, handling inquiries via email, phone and ServiceNow, and ensuring compliant, timely responses.

Fluent in French and English is required; knowledge of ServiceNow and AWS is a plus. You will work in a multicultural team, diagnose issues, manage changes, and publish internal and external reports to monitor activity and performance.

Qualificações

• Fluent in French and English; essential for global support.
• Experience with ServiceNow is a plus; knowledge of AWS is advantageous.
• Customer-centric mindset with patience and empathy.
• Strong problem-solving and time-management under pressure.
• Team player with collaborative spirit in a multicultural environment.

Responsabilidades

• Interact with internal customers via email, phone, and ServiceNow tickets.
• Serve as single point of contact for Travel & Expenses queries.
• Diagnose and resolve faults and issues swiftly.
• Analyze impact of changes to products, systems, and networks; approve as needed.
• Maintain interfaces to linked products, systems, and networks.
• Provide tracking and delivery time indications; publish reports on activity and performance.
• Ensure configuration control of all systems.

Conhecimentos

Fluent in French

Fluent in English

ServiceNow

AWS

Customer-centric mindset

Problem-solving

Organizational skills

Team player

Descrição da oferta de emprego

This Full time on site position offers great opportunities for career growth.

Join our dedicated and international team at AIRBUS GBS in Coimbra, where we are the single point of contact for all Travel & Expenses-related queries. We work to provide exceptional support to our customers, ensuring seamless and compliant processes.

Your Mission: As a Travel & Expenses Customer Support agent, you will be the primary interface for our customers. Your excellent communication skills and deep understanding of our systems will be key to your success.

Key Responsibilities

• Customer Interaction: Manage all incoming requests and communications from internal customers via email, phone calls, and ServiceNow tickets.
• Technical Expertise: Act as the single point of contact, providing expert knowledge and a single point of contact for all queries and support requests related to Travel & Expenses.
• Issue Resolution: Diagnose and resolve complex faults and issues, ensuring a swift and effective resolution for our customers.
• Change Management: Analyze the impact of changes to products, systems, and networks, and approve them as necessary to maintain service integrity.
• Interface Control: Maintain and control the interfaces to linked products, systems, and networks to ensure smooth operations.
• Reporting & Analysis: Provide tracking and delivery time indications for requests and publish internal and external reports on activity and performance.
• Configuration Control: Ensure all systems and configurations are managed and controlled effectively.

What we are looking for

• Fluent in French and English: An exquisite level of proficiency in both languages is vital for this role, as you will be supporting a global customer base.
• Technical Aptitude: Experience with ServiceNow is a plus. Knowledge of AWS systems is a significant advantage.
• Customer-Centric Mindset: A strong focus on the customer, with the patience and empathy to handle a variety of requests and issues.
• Problem-Solving Skills: The ability to resolve complex issues and think on your feet.
• Organizational Skills: Excellent time management and the ability to work under pressure.
• Team Player: A "We Are One" attitude and a collaborative spirit to work effectively with colleagues in a multicultural environment.

What we offer you

• Global Exposure: The opportunity to work in a truly international company with diverse career opportunities across our European core countries and beyond.
• Hybrid Work Model: A flexible working model that allows you to combine on-site and off-site work.
• Professional Growth: Access to comprehensive training, development programs, and a dedicated leadership university to help you build your career.
• Rewarding Environment: A competitive compensation package, a modern office with excellent public transport connections, and a motivated and fun team.

This is a fantastic opportunity to join a world-leading company in the aerospace industry.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Portugal SA

Employment Type: Permanent

Experience Level: Professional

Job Family: Transactional Accounting

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment.

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all.

As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Coimbra, P06, PT