Travel Customer Care Specialist (Remote)

xperiencexscapetravels; Porto; Teletrabalho; EUR 23 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-friendly

Travel perks

Growth opportunities

Mission-driven team

Resumo da oferta

Xperience Xscape Travels is seeking a Travel Customer Care Specialist to support travelers through every stage of their journey. You’ll handle inquiries by phone, email, and chat, help with itineraries, and ensure clear, proactive communication.

Remote-friendly role with flexible hours, travel perks, and growth opportunities. You’ll join a mission-driven team that values thoughtful service and the joy of helping others explore the world.

Qualificações

• Excellent written and verbal communication.
• Customer service background; travel experience is a plus.
• Organized, detail-oriented, and proactive.
• Adaptable to learn new tools and systems.
• Passion for travel and helping others.

Responsabilidades

• Respond promptly and kindly to client questions via email, phone, and chat.
• Assist with itinerary updates, travel changes, and special requests.
• Share accurate information about travel requirements and destination details.
• Conduct follow-ups to confirm satisfaction and gather feedback.
• Handle concerns with empathy and problem-solving skills.

Conhecimentos

Communication

Customer service

Organization

Learn new tools

Passion for travel

Descrição da oferta de emprego

Job Description: As a Travel Customer Care Specialist, you’ll support travelers through every stage of their journey. From helping them plan to keeping them informed, to ensuring their trip runs smoothly, you’ll be their trusted point of contact.

At Xperience Xscape Travels in the United States, we take pride in offering thoughtful, high-quality service that makes every client feel valued.

Key Responsibilities

• Respond promptly and kindly to client questions via email, phone, and chat.

• Assist with itinerary updates, travel changes, and special requests.

• Share accurate information about travel requirements and destination details.

• Conduct follow-ups to confirm satisfaction and gather feedback.

• Handle concerns with empathy and problem-solving skills.

Benefits

• Remote freedom — work anywhere with flexible hours.

• Travel perks, discounted rates, and insider access.

• Growth opportunities through training and team support.

• Join a mission-driven team that loves creating memorable experiences.

What We’re Looking For

• Excellent written and verbal communication.

• Customer service background (travel experience is a plus).

• Organized, detail-oriented, and proactive work style.

• Comfortable learning new tools and systems.

• Passion for travel and helping others.