Travel Customer Representative

Kim Luxe Travel; Porto; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Flexible schedule

Step-by-step training

Opportunities to grow

Access to travel perks

Collaborative culture

Job summary

A travel agency in Porto is seeking a Travel Customer Representative to assist clients during their travel journey. This role involves providing friendly support, coordinating travel details, and ensuring clients feel confident and cared for at every step. Ideal candidates will have customer service experience, strong organizational skills, and a passion for travel. This remote position offers flexible scheduling, training, and growth opportunities within the industry.

Qualifications

• Friendly and patient communicator who enjoys helping people.
• Customer service experience preferred from any industry.
• Organized and dependable with good attention to detail.
• Comfortable using online tools, apps, and communication platforms.
• Interest in travel and creating positive client experiences.

Responsibilities

• Assist clients via email, phone, and messaging platforms.
• Help confirm reservations and support minor changes.
• Provide clear information about destinations and policies.
• Follow up with travelers before departure to ensure they are prepared.
• Escalate complex issues to the appropriate team while maintaining a positive client experience.

Skills

Friendly communication

Customer service experience

Attention to detail

Organizational skills

Online tools proficiency

Job description

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Benefits

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture