Travel Customer Representative

Kim Luxe Travel; Coimbra; Presencial; EUR 14 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote position with flexible schedule

Step-by-step training and ongoing guidance

Access to travel perks and industry rates

Supportive team environment

Collaborative team

Resumo da oferta

A travel service company based in Coimbra seeks a friendly Travel Customer Representative to assist clients throughout their journey. Responsibilities include answering inquiries, confirming reservations, and providing valuable information about travel policies. This remote position offers a flexible schedule, training, and opportunities to grow within the travel industry while enjoying travel perks. Ideal candidates should have a patient demeanor and a passion for helping others.

Qualificações

• Must be a friendly and patient communicator who enjoys helping people.
• Customer service experience is preferred but not necessary.
• Organized and dependable with a strong attention to detail.
• Comfortable using online tools, apps, and communication platforms.
• Interest in travel and creating positive client experiences.

Responsabilidades

• Assist clients via email, phone, and messaging platforms with travel inquiries.
• Help confirm reservations and review itineraries.
• Provide information about destinations and travel policies.
• Follow up with travelers before departure to ensure they are prepared.
• Escalate complex issues to the appropriate team while maintaining a positive client experience.

Conhecimentos

Friendly communication

Customer service experience

Organization

Detail-oriented

Online tools proficiency

Interest in travel

Ferramentas

CRM / Email tools

Descrição da oferta de emprego

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Benefits

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture