Trainee – Carrier Account Management, Europe (M/F)

Easy4Pro; Vila Nova da Barquinha; On-site; EUR 35,000 - 55,000; Full time

Job summary

Easy4Pro in Portugal is seeking an Implementation role to help carriers deploy and adopt our SaaS platform. You will work closely with carriers, analyze needs, train teams, and coordinate onboarding to ensure value delivery from day one.

You will customize the tool to each carrier's requirements, support upselling, and collaborate with Customer Success and project teams to drive ongoing adoption and success across deployments.

Qualifications

• Fluent English; other languages are an advantage.
• Strong client communication and project management skills.
• Experience in B2B selling digital/web applications.
• Analytical and problem-solving abilities.

Responsibilities

• Coordinate carrier onboarding and training.
• Support carriers in implementation and upselling.
• Customize tool to carrier needs.
• Prepare materials for onboarding and retention.
• Assist project management and customer success teams.

Skills

Client communication

Analytical thinking

Problem solving

Project management

B2B sales

Team player

Education

B.S./M.S. in business

Job description

Easy4Pro transforms logistics with an innovative

SaaS platform

that blends regular freight, contracted on-demand, and spot buying to optimize procurement. We empower businesses to enhance efficiency, agility, and sustainability using real-time data, AI, and automation. Our platform enables smarter decision-making, reduces costs, increases flexibility, and promotes eco-friendly operations, helping companies thrive in a dynamic, fast-changing market while maintaining control and resilience. In this role, you will report to the Head of Account Management in Porto, Portugal. What you will do: Implementation

Work closely with carriers to support the usage of Easy4Pro in their organization Be the main contact for carriers Analyze the market and its opportunities Provide training and support to carriers at the start phase Pro-actively coordinate and plan tasks and be aware of all aspects of carriers' projects with a high level of organization Retention & Upselling

Customize our tool in close alignment with the carriers' requirements and evaluate their needs to offer tailor-made solutions Identify poor performances and take all necessary actions to ensure that their activity goes back to normal Understand and identify possible improvement ideas for our product according to the market's needs Other

Produce all necessary tools, communication & materials to support the carriers'' onboarding, training, retention & upselling Support your manager in daily project management Support the Customer Success Agents in case of an increased workload Your profile:

Must speak English fluently. Other languages are an advantage. University Degree, B.S. or Master, business or entrepreneurship A self-starter who can demonstrate a high level of organization & independence Strong client communication abilities and capacity to communicate regularly on the project follow up with diverse stakeholders Strong analytical and problem-solving skills, customer-oriented Experience in B2B selling digital/web applications tools Experience in project management You are also dynamic, highly motivated, rigorous, team player, hands-on, customer-oriented, flexible, helicopter view, cost-conscious, and persuasive. What we offer:

A key role in a successful and financially stable start-up. You can be part of this process from an early stage and be an integral part of an exciting project. We collaborate with leading companies in the logistics and technology sectors. An international team working in a collaborative and uplifting environment.