Carrier Implementation Manager

Redspher; Vila Nova de Gaia; Hybrid; EUR 30,000 - 45,000; Full time

Job summary

Redspher in Porto, Portugal, seeks a proactive Customer Success professional to lead implementation, serve as the main client contact, analyze opportunities, and train users during rollout. You will focus on retention and upselling, tailoring the tool to client needs, monitoring CRM, and coordinating with the helpdesk to continuously improve the customer journey.

Fluency in English and French is mandatory; a business degree and strong communication and project-management skills are required.

Qualifications

• Fluency in English and French is mandatory.
• University degree in business or entrepreneurship is required.
• Strong client communication abilities and project management experience are essential.
• Experience in selling B2B digital/web applications is preferred.

Responsibilities

• Implement and roll out Easy4Pro with customers, acting as main contact.
• Provide training and onboarding support to users.
• Retain customers and identify upselling opportunities.
• Coordinate with the helpdesk and manage CRM for ongoing improvements.

Skills

Client communication

Project management

Analytical skills

Problem solving

B2B selling digital/web apps

Multilingual (EN, FR)

Education

University degree in business or entrepreneurship

Tools

CRM platforms

Job description

Select how often (in days) to receive an alert: Create Alert

Easy4Pro has the mission to simplify your organization's process and save costs while providing the right market insights. Founded in 2016 by Redspher, Easy4Pro has built a strong presence in Europe and the US, currently operating in over 40 countries. A private marketplace for shipping provides companies with a transparent means of connecting with their carriers for domestic or international shipments. With Easy4Pro, businesses can centralize their supply chain process, retrieve insights in the shipping costs and real-time market prices. With its smart Business Intelligence services, companies can track their performance and make data-driven decisions.

Easy4Pro transforms logistics with an innovative SaaS platform that blends regular freight, contracted on-demand, and spot buying to optimize procurement. We empower businesses to enhance efficiency, agility, and sustainability using real-time data, AI, and automation. Our platform enables smarter decision-making, reduces costs, increases flexibility, and promotes eco-friendly operations, helping companies thrive in a dynamic, fast-changing market while maintaining control and resilience.

In this role, you will report to the Head of Account Management in Porto, Portugal.

What you will do:

Implementation

Work closely with our customers to support the rolling out of Easy4Pro in their organization

Be the main contact for customers

Analyze the market and its opportunities

Provide training and support to users at the start phase

Pro-actively coordinate and plan tasks and be aware of all aspects of your customer’s projects with a high level of organization

Retention & Upselling

Customize our tool in close alignment with the customers’ requirements and evaluate their needs to offer tailor-made solutions

Identify downtrading customers and take all necessary actions to ensure that their activity goes back to normal

Understand and identify possible improvement ideas to our product according to the market's needs

Identify troubleshooting issues and coordinate with the helpdesk team to always keep improving our customers’ journey

Monitor & update the CRM

Other

Produce all necessary tools, communication & materials to support the users' onboarding, training, retention & upselling

Support your manager in daily project management

Support the Customer Success Agents in case of an increased workload

Your profile:

• Fluency in English and French is mandatory. Knowledge of additional languages is considered an advantage.

University Degree, B.S. or Master, business or entrepreneurship

A self-starter who can demonstrate a high level of organization & independence

Strong client communication abilities and capacity to communicate regularly on the project follow up with diverse stakeholders

Strong analytical and problem-solving skills, customer-oriented

Experience in B2B selling digital/web applications tools

Experience in project management

You are also dynamic, highly motivated, rigorous, team player, hands-on, customer-oriented, flexible, helicopter view, cost-conscious, and persuasive.

What we offer:

A key role in a successful and financially stable start-up. You can be part of this process from an early stage and be an integral part of an exciting project.

An innovative product that is unique in the market and some showcases that prove its value at well-known blue chip companies like Valeo or Faurecia.

• A dynamic and international team and a nice working environment.

Redspher is a proud recipient of the Referral & Growth Culture Award 2026 from Sprad. We were recognized with the Strong Referral Culture Badge for confirming that employee referrals are a structurally embedded and successful hiring channel within our organization, and the Top Growth Culture Badge for meeting the core criteria of a lived growth culture where development is integrated into employees' experience. Learn more about our culture on our talent page at careers.redspher.com