Carrier Implementation & Customer Success Manager

Redspher; Vila Nova de Gaia; Hybrid; EUR 30,000 - 45,000; Full time

Job summary

Redspher in Porto, Portugal, seeks a proactive Customer Success professional to lead implementation, serve as the main client contact, analyze opportunities, and train users during rollout. You will focus on retention and upselling, tailoring the tool to client needs, monitoring CRM, and coordinating with the helpdesk to continuously improve the customer journey.

Fluency in English and French is mandatory; a business degree and strong communication and project-management skills are required.

Qualifications

• Fluency in English and French is mandatory.
• University degree in business or entrepreneurship is required.
• Strong client communication abilities and project management experience are essential.
• Experience in selling B2B digital/web applications is preferred.

Responsibilities

• Implement and roll out Easy4Pro with customers, acting as main contact.
• Provide training and onboarding support to users.
• Retain customers and identify upselling opportunities.
• Coordinate with the helpdesk and manage CRM for ongoing improvements.

Skills

Client communication

Project management

Analytical skills

Problem solving

B2B selling digital/web apps

Multilingual (EN, FR)

Education

University degree in business or entrepreneurship

Tools

CRM platforms

Job description

Redspher in Porto, Portugal, seeks a proactive Customer Success professional to lead implementation, serve as the main client contact, analyze opportunities, and train users during rollout. You will focus on retention and upselling, tailoring the tool to client needs, monitoring CRM, and coordinating with the helpdesk to continuously improve the customer journey.

Fluency in English and French is mandatory; a business degree and strong communication and project-management skills are required.