Account Manager

InPost España

Vila Franca de Xira

On-site

EUR 30,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Plataforma de idiomas

Serviços de remuneração flexível

Job summary

InPost España está à procura de um Gerente de Contas para expandir e gerenciar sua carteira de clientes em Portugal. O papel envolve construir relacionamentos sólidos com clientes, propondo melhorias para aumentar o volume e garantir a satisfação do cliente. O candidato ideal deve ter pelo menos 3 anos de experiência em ambientes B2B, ser fluente em português e inglês, e ter um forte foco em análise e resultados.

Qualifications

Mínimo de 3 anos como Gerente de Contas ou KAM em ambientes B2B.
Fluência em Português e Inglês (mínimo C1).
Familiaridade com ferramentas analíticas e de CRM.

Responsibilities

Gerenciar e expandir a carteira de clientes em Portugal.
Propor melhorias para aumentar volume e conversão.
Analisar desempenho de serviços e identificar oportunidades.

Skills

Análise de dados

Foco no cliente

Capacidade analítica

Autonomia

Tools

Excel

HubSpot

Job description

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Everything you are looking for and more

As an Account Manager you will be responsible for managing and growing the current client portfolio in Portugal, ensuring maximum satisfaction, retention, and business growth with each account.

What responsibilities and objectives will you have?

• Developing a close relationship with assigned clients, understanding their logistics flows and specific needs.

• Proposing and implementing improvements that increase merchant volume, conversion, and share-of-checkout.

• Analyzing usage, conversion, and service performance data across different channels (in-home, out-of-home, D+1, D+2).

• Identifying upselling or expansion opportunities within the same client.

• Supporting technical integration, joint marketing, or operational adaptation processes.

• Working in coordination with the product, operations, and global sales teams.

• Ensuring compliance with KPIs: managed volume, conversion, share-of-checkout, and NPS.

Well, what will the requirements be?

• Experience: Minimum 3 years as an Account Manager or KAM in B2B environments, ideally in logistics, e-commerce, or SaaS.

• Languages: Native Portuguese speaker and advanced English proficiency (minimum C1); fluency in Spanish is a plus.

• Mastery of analytics and CRM tools: Excel, dashboards, and prior experience with HubSpot will be highly valued.

• Analytical and commercial mindset: understanding of key metrics such as conversion, checkout rate, and usage frequency.

• Strong customer and continuous improvement focus.

• Ability to work autonomously, yet integrate well into multidisciplinary and international teams.

What do we offer?

Language platform

Online platform for lifelong learning

Flexible remuneration services can be contracted

Because we don’t settle — we go further and multiply impact (10X Attitude).
Because we design every transformation around real customer value (Passionate About Customers).
Because we make things happen fast and smart — not perfect, but done (Go, Go, Go).
Because we believe the future belongs to those who rethink what’s possible (Dare to Disrupt).
Because we win together — diverse, collaborative, driven by one shared vision (One Goal, One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.

Seniority level