Logistics Services Representative | Porto

Adecco Recursos Humanos; Porto; Hybrid; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Tuition program

Free language courses

Extensive onboarding and training

Career progression opportunities

Dynamic, multicultural environment

Job summary

A Logistics Services Representative at Adecco Recursos Humanos in Porto joins a hybrid team handling time-critical shipments across Europe. You will monitor shipments, coordinate transport, and maintain proactive customer communication to ensure service levels.

The role requires English at C1, plus European languages, and experience in logistics or freight forwarding. It offers long-term employment with salary and benefits.

Qualifications

• Fluent English (C1 level) is required.
• Additional European languages (German, French, Italian, or others) are valued.
• Customer service experience in a fast-paced environment is required.
• Experience in Logistics, Transportation, Freight Forwarding or Supply Chain is preferred.
• Strong problem-solving and decision-making skills are essential.
• Ability to work with multiple internal and external stakeholders.
• Commercial awareness and a customer-focused mindset are important.
• Experience handling premium, urgent or time-critical shipments is a plus.
• Experience in Healthcare or Life Sciences is advantageous.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Monitor the full lifecycle of time-critical and premium shipments.
• Coordinate transportation activities and shipment bookings.
• Build and maintain relationships with customers through proactive communication.
• Collaborate with internal teams, management and external vendors.
• Investigate and resolve transportation issues in real time.
• Keep customers updated on shipment status throughout the process.
• Deliver exceptional customer experience while meeting targets and service levels.
• Support continuous process improvement and operational excellence initiatives.

Skills

English fluency (C1)

Additional European languages

Customer service experience

Logistics/Transportation experience

Problem-solving

Stakeholder management

Commercial awareness

Premium/shipment experience

Healthcare/Life Sciences advantage

Organizational skills

Job description

Logistics Services Representative | Porto

Do you have experience in Logistics, Transportation or Customer Service and are looking for your next international challenge?If so, this could be the opportunity you're looking forLocation: PortoRegime: HybridSchedules: 3 rotating shifts between 6h and 22h, including weekends and public holidays

Your Mission

• Monitor the full lifecycle of time-critical and premium shipments;
• Coordinate transportation activities and shipment bookings;
• Build and maintain strong relationships with customers through proactive communication;
• Collaborate with internal operational teams, management and external vendors;
• Anticipate, investigate and resolve transportation issues in real time;
• Ensure customers are continuously updated on shipment status;
• Deliver an exceptional customer experience while meeting operational targets and service levels;
• Support continuous process improvement and operational excellence initiatives.

What We're Looking For

• Fluent English (mandatory a C1 level);
• Additional European languages will be highly valued (german, french, italian, or others);
• Customer Service experience in a fast-paced environment;
• Previous experience in Logistics, Transportation, Freight Forwarding or Supply Chain;
• Strong problem-solving and decision-making skills;
• Ability to work effectively with multiple internal and external stakeholders;
• Commercial awareness and customer-focused mindset;
• Experience handling premium, urgent or time-critical shipments is a plus;
• Experience within the Healthcare or Life Sciences sector is considered an advantage;
• Strong organisational skills and ability to manage multiple priorities simultaneously.

Important

• This team supports critical and emergency shipments across Europe and operates 24/7/365.
• For this reason, candidates must have genuine flexibility to work rotating shifts, weekends and public holidays.

What You Can Expect

• Long-term contract signed directly with a leading multinational company;
• Competitive salary package;
• Meal allowance: 10,46€ (in card);
• Health and life insurance;
• Tuition program;
• Access to free language courses;
• Extensive onboarding and training programme;
• Career progression opportunities within an international organisation;
• Dynamic, multicultural and collaborative work environment;

if you're passionate about logistics, customer service and solving complex operational challenges in real time, we'd love to hear from you!