Technical Support Specialist (m/f/d)

SIHOT Group; Lisboa; Hybrid; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Home office options

Training & development

Team events & sports activities

Wellbeing initiatives

Job summary

SIHOT Group in Lisbon seeks qualified IT professionals for our technical support team. You will support software, manage cloud infrastructure, and install hotels, while integrating with client systems. Fluency in English and Spanish is required, with occasional travel.

Ideal candidates have IT or network training, can work independently, and show initiative in handling IT solutions. Home office options and a modern working environment are offered.

Qualifications

• Completed vocational training in IT or network technology.
• Ability to work independently and take responsibility for tasks.
• Strong English and Spanish written and spoken skills.

Responsibilities

• Provide technical support for our software.
• Maintain and manage cloud infrastructure.
• Install and configure new hotels.
• Integrate software with client systems and networks.
• Support and implement new IT solutions.
• Occasional travel and client communication in English.

Skills

Languages (English, Spanish)

Independent work

Customer-oriented

Education

IT or network technology vocational training

Tools

Windows Server 2012 AD

SAN/NAS

VMware ESXi/vSphere

Firewalls & VPN

Monitoring & backup systems

Scripting language

Job description

You have completed training in computer science, system integration, business informatics or a comparable IT qualification and are looking for new challenges? For our office in Lisbon, we are currently looking for qualified, motivated and customer-oriented staff to join our technical support team.

What You’ll Do in This Role

• Technical support for our software
• Management and maintenance of our cloud infrastructure
• Installation of new hotels
• Implementation and maintenance of interfaces with external systems at our clients’ sites
• Integration of software into operational network and server structures
• Support and implementation of new IT solutions
• Occasional travel
• Communication with our international clients, including in English

Your Profile

• Completed vocational training in IT or network technology
• Ability to work independently and take responsibility for your tasks
• Excellent Spanish and English skills, both written and spoken

Ideally, you have initial experience with:

• Servers and clients within a Windows Server 2012 AD environment
• SAN / NAS Server
• VMWare ESXi / vSphere
• Firewalls, networking and routing, internet connectivity and VPN access
• Monitoring, backup and disaster recovery systems
• A scripting and/or programming language

What We Offer You

• Varied projects with real scope to shape and make an impact
• Modern working environment with home office options
• Strong team spirit & flat hierarchies - short decision paths and open communication
• Personal development & training tailored to your interests
• Health & wellbeing: fresh fruit, drinks and health initiatives
• Company events & sports activities to strengthen team spirit