Technical Support Specialist – Lisbon, Portugal (Paid Training & Relocation)

Closerhire; Lisboa; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support included

Paid training

Office-based in Lisbon

Global project exposure

Resumo da oferta

CloserHire is recruiting a Technical Support Specialist for an international digital platforms project based in Lisbon, Portugal. The role involves providing first-line technical assistance to customers using AI and cloud-based solutions, ensuring a positive customer experience across multiple time zones.

You will handle queries, troubleshoot standard issues, and collaborate with internal teams while adhering to compliance and quality standards.

Qualificações

• Minimum of 2 years of experience in Technical Support.
• Basic understanding of HTTP, APIs, JSON, and common HTTP status codes; willingness to develop troubleshooting skills.
• Fluent in English (written and spoken).

Responsabilidades

• Provide first-line technical support for customers using AI and cloud-based solutions.
• Respond to customer queries and service requests in a timely and professional manner.
• Troubleshoot and resolve standard technical issues using established procedures.
• Escalate complex issues through appropriate internal channels.
• Maintain high service quality and operational efficiency across all interactions.
• Support customers across international markets and time zones.
• Collaborate with internal teams to ensure effective issue resolution.
• Follow compliance, process and quality requirements at all times.
• Contribute to a consistent and positive customer experience.
• Support shift-based operations, including weekends and holidays when required.

Conhecimentos

Technical support

English proficiency

API basics

Troubleshooting

Critical thinking

Descrição da oferta de emprego

Technical Support Specialist | Digital Platforms & AI Solutions — Lisbon, Portugal. 920€ x 14. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Start: 17/9

About the role

CloserHire is partnering with a leading global customer experience company to recruit Technical Support Specialists for an international digital platforms project based in Lisbon, Portugal. This role is ideal for candidates with a passion for technology, customer support, and problem-solving. You will provide first-line technical assistance to customers using AI and cloud-based solutions, helping them resolve technical issues while delivering an outstanding customer experience in a fast-paced international environment.

What you'll do

• Provide first-line technical support for customers using AI and cloud-based solutions
• Respond to customer queries and service requests in a timely and professional manner
• Troubleshoot and resolve standard technical issues using established procedures and support documentation
• Escalate complex or unresolved issues through the appropriate internal channels
• Maintain high service quality and operational efficiency across all customer interactions
• Support customers across international markets and multiple time zones
• Collaborate with internal teams to ensure effective issue resolution
• Follow compliance, process, and quality requirements at all times
• Contribute to a consistent and positive customer experience
• Support shift-based operations, including weekends and public holidays when required

What we're looking for

• Minimum of 2 years of experience in Technical Support
• Basic understanding of HTTP, APIs, JSON, and common HTTP status codes, with a willingness to further develop your technical troubleshooting skills Fluent
• English, both written and spoken
• Strong critical-thinking skills, particularly when reviewing AI-generated responses or automated support guidance
• Willingness and ability to learn basic “vibe coding” and perform simple technical tasks as part of routine support activities
• Basic code literacy, including the ability to understand and interpret simple API call examples
• Ability to follow established procedures and effectively troubleshoot and resolve standard support issues
• Curious, analytical, and eager to continuously develop your technical knowledge

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

• Opportunity to join an international and innovative technology support project
• Office-based role in Lisbon, Portugal
• Comprehensive onboarding and training program
• Continuous learning and professional development opportunities
• Supportive and multicultural working environment
• Career growth opportunities within a global organization
• Rotational schedule covering Monday to Sunday, 08:00–17:00
• Two rotational days off per week
• Dynamic and collaborative workplace focused on customer success and service excellence

Relocation support

• N/A

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.

Technical Support Specialist – Lisbon, Portugal (Paid Training & Relocation) Lisbon, Portugal