Technical Support Specialist – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Job summary

CloserHire is hiring a Technical Support Specialist in Lisbon, Portugal. This role focuses on first-line technical support for customers using AI and cloud-based solutions, answering queries, and resolving standard issues with established procedures.

You will support international customers across time zones and collaborate with internal teams to ensure swift resolution. The position offers an international, innovative tech environment with onboarding, ongoing training, and career growth

Qualifications

• Experience in providing first-line technical support.
• Ability to troubleshoot and resolve standard issues using documented procedures.
• Strong written and spoken English skills.

Responsibilities

• Provide first-line technical support for customers using AI and cloud-based solutions.
• Respond to customer queries and service requests promptly and professionally.
• Troubleshoot and resolve standard issues; escalate complex cases via internal channels.

Skills

Technical troubleshooting

Customer support

English proficiency

API basics

Job description

A Technical Support Specialist | Digital Platforms & AI Solutions role based in Lisbon, Portugal. 920€ x 14.

What the job actually involves

Day to day you will be provide first-line technical support for customers using AI and cloud-based solutions, respond to customer queries and service requests in a timely and professional manner, troubleshoot and resolve standard technical issues using established procedures and support documentation, elevate complex or unresolved issues through the appropriate internal channels, maintain high service quality and operational efficiency across all customer interactions, support customers across international markets and multiple time zones, and collaborate with internal teams to ensure effective issue resolution.

You will also handle follow compliance, process, and quality requirements at all times, contribute to a consistent and positive customer experience, and support shift-based operations, including weekends and public holidays when required.

What you'll earn

920€ x 14

Portuguese contracts pay 14 salaries a year - your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

What's included

The package covers opportunity to join an international and innovative technology support project, office-based role in Lisbon, Portugal, comprehensive onboarding and training program, continuous learning and professional development opportunities, supportive and multicultural working environment, career growth opportunities within a global organization, rotational schedule covering Monday to Sunday, 08:00-17:00, and two rotational days off per week.

Who this suits

• Curious, analytical, and eager to continuously develop your technical knowledge
• Ability to follow established procedures and effectively troubleshoot and resolve standard support issues
• Basic code literacy, including the ability to understand and interpret simple API call examples
• Willingness and ability to learn basic "vibe coding" and perform simple technical tasks as part of routine support activities
• Strong critical-thinking skills, particularly when reviewing AI-generated responses or automated support guidance
• English, both written and spoken
• Basic understanding of HTTP, APIs, JSON, and common HTTP status codes, with a willingness to further develop your technical troubleshooting skills Fluent

Getting you there

To help you make the move: N/A.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

Next steps

• A relaxed 30-minute conversation with us to check the role genuinely fits
• The company's own interview stage
• Offer and contract - we stay involved through paperwork and arrival

Expect roughly five weeks between applying and your first day in country.

We are an equal-opportunity recruiter and consider every applicant on ability alone.