Customer Service Representative – Digital Technology – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 15 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Paid Training

Resumo da oferta

CloserHire is recruiting English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal. You will support customers via phone, email and chat, addressing product and account inquiries while delivering a world-class service.

This full-time role includes a comprehensive onboarding, paid training, meal allowance, private health insurance, and relocation support.

Qualificações

• Fluent English language and excellent written communication.
• Prior customer service experience is an advantage but not required.
• Ability to handle confidential information with discretion.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Assist business customers with product, account, and platform inquiries.
• Deliver pre-sales and post-sales support while resolving issues.
• Guide customers in using digital tools and self-service options.
• Build relationships through professional, empathetic communication.
• Handle confidential customer information with care.
• Document interactions accurately and follow internal procedures.
• Contribute to high customer satisfaction with consistent service.
• Collaborate with teammates to ensure quality support.

Conhecimentos

English (C1+)

Fluent English

Communication skills

Customer empathy

De-escalation

Teamwork

Confidentiality

Computer literacy

Experience not required

Descrição da oferta de emprego

Customer Service Representative | Digital Technology — Lisbon, Portugal. 1 248.33 € x12 (included M.A). Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: English
• Salary: 1 248.33 € x12 (included M.A)
• Start: 21/9
• Relocation: supported — details below

About the role

CloserHire is partnering with a leading global customer experience company to recruit English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal. This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels. You’ll assist customers with product inquiries, account-related questions, and platform support, helping them get the most out of innovative digital solutions while ensuring a world-class

What you'll do

• Provide customer support via phone, email, and chat
• Assist business customers with product, account, and platform-related inquiries
• Deliver pre-sales and post-sales support while resolving customer issues efficiently
• Guide customers in using digital tools and self-service solutions
• Build strong customer relationships through professional, empathetic communication
• Handle sensitive customer information with confidentiality and care
• Accurately document customer interactions and follow internal procedures
• Contribute to high customer satisfaction by delivering a consistent, high-quality support experience

What we're looking for

• Fluent
• English (C1 level or above)
• Excellent verbal and written communication skills
• Customer-focused mindset with strong empathy and problem-solving abilities
• Ability to de-escalate challenging situations professionally
• Strong teamwork and collaboration skills
• Ability to handle confidential information responsibly
• Fast learner with good computer literacy
• Previous customer service experience is an advantage but not required

Salary

1 248.33 € x12 (included M.A)

Perks worth knowing about

• Meal Allowance
• Paid Training

Benefits

• Office-based position in Lisbon, Portugal Full-time employment
• Comprehensive onboarding and approximately 17 days of paid training
• Rotating shifts (40 hours per week) Meal allowance
• Private health and dental insurance Holiday and Christmas allowances paid in accordance with Portuguese employment law
• Modern office facilities and an international working environment
• Long-term career development opportunities within a global organization

Relocation support

• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.