French-Speaking Support Specialist – Drone – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 10 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Meal allowance

Paid training

Career development opportunities

Resumo da oferta

CloserHire is recruiting for a Lisbon-based, on-site role delivering professional after-sales and technical support for a drone technology project. You will handle customer inquiries in French and English, guiding repairs, troubleshooting and providing empathetic, solution-focused assistance.

The role includes a full-time work week, competitive salary, and on-site benefits in Lisbon. Benefits include health insurance from day one, meal allowance, paid training, and structured onboarding along

Qualificações

• France/Portugal relocation role
• Experience in customer support or tech support is a plus
• Comfortable handling technical issues and guiding customers

Responsabilidades

• Provide after-sales and technical support via phone, email, and chat.
• Assist users with repair inquiries and troubleshooting guidance.
• Handle complaints professionally and empathetically to ensure high-quality experience.
• Collect and analyze customer feedback to improve products and services.
• Collaborate with team to achieve departmental goals and maintain professionalism.

Conhecimentos

French C1/C2

English

Customer support

Descrição da oferta de emprego

Still in France? This role is in Lisbon, Portugal and the move is paid for. 1,059.34 € with room.

Where this job is

To be clear before you read further: the job is in Lisbon, Portugal, not in France. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• permanent accomodation provided - check project files in drive Notes: New Process
• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward

What you'll earn in Portugal

1,059.34 € with room

Note how the two figures work: the lower one already has your accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

On top of the salary

• Private Health Cover
• Meal Allowance
• Paid Training

The role

CloserHire is partnering with a leading international company to recruit French-speaking Customer Support Specialists for a drone technology after-sales project in Lisbon. In this role, you will provide professional repair and after-sales support for drone products, assisting customers with technical inquiries, troubleshooting, and guidance. You will ensure a positive customer experience by resolving issues efficiently, managing complaints with empathy, and contributing to continuous improvement of products and services.

Day to day that means provide after-sales and technical support to customers via phone, email, and chat, assist users with repair inquiries and troubleshooting, including guidance on product use, handle complaints professionally and empathetically, ensuring a high-quality experience, collect and analyze customer feedback to improve product and service processes, collaborate with team members to achieve departmental and performance goals, and maintain professionalism and provide timely solutions to customer issues.

What you need

• Team player with a proactive and responsible attitude
• Ability to manage multiple cases in a fast-paced environment
• Previous experience in customer support or technical support is a plus
• Comfortable handling technical issues and guiding customers effectively
• Customer-oriented, empathetic, and solution-focused
• Strong communication and interpersonal skills
• French (C1/C2) and good command of English 1 year experience in BPO or Tech Support

The rest of the package

You also get full-time on-site position in Lisbon 40-hour work week with 8-hour days and 1-hour lunch break Rotational shifts Monday to Sunday, 08:00 – 22:00, paid annual leave and public holidays with compensatory days if working on holidays, competitive salary package including meal allowance, holiday, and Christmas bonus, health insurance from day one, paid training and structured onboarding for the role, career development opportunities in technical customer support, international and multicultural work environment, and full support from CloserHire throughout the recruitment and onboarding process.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.