Italian-Speaking B2B Advertising Support Specialist – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Relocation support

Private health insurance

Full-time employment with training

Job summary

CloserHire is recruiting an Italian-speaking B2B Advertising Support Specialist for their Lisbon team. You will handle end-to-end troubleshooting, provide platform guidance, and share insights to improve the advertiser experience.

The role is full-time in Lisbon with a Portuguese contract paying 14 salaries a year (1000€ x 14). Relocation support is available, including a company apartment option and flight reimbursement under conditions.

Qualifications

• Native or C2 level in Italian
• English around B2 required
• Experience in customer support or online campaigns is a plus

Responsibilities

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Educate advertisers on features and best practices, maintaining proactive communication throughout the case journey.

Skills

Italian language

English proficiency

Customer support

Troubleshooting

Digital advertising basics

Tools

CRM software

Job description

Italian-speaking B2B Advertising Support Specialist - Lisbon, Portugal. 1000€ x 14. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Italian
• Salary: 1000€ x 14
• Start: 24/9
• Relocation: supported - details below

About the role

CloserHire is partnering with a global leader in digital advertising solutions to recruit a Italian-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

What you'll do

• Handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns, platform tools, and product features. Drive query resolution by collaborating with internal
• Product, Operations & Engineering teams. Provide timely, accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience from day one. Ensure service quality by meeting productivity, SLA, and case-handling standards. Educate advertisers on features, best practices, and common issue types. Maintain proactive, professional communication throughout the case journey. Share insights, trends, and feedback to support continuous improvement

What we're looking for

• Native or C2 level
• Italian, plus good
• English (around B2). Some experience with online campaigns or digital marketing - you don't need to know everything, just be comfortable with the basics. Familiarity with social media platforms and interest in online advertising. Previous experience in customer support or a contact center is a plus, but not mandatory. Comfortable analyzing issues, problem-solving, and paying attention to detail. Ability to work both independently and as part of a collaborative team. A degree in Marketing or a related field is helpful but not required - practical experience also counts. A proactive, customer-focused mindset and willingness to learn

Salary

1000€ x 14

Portuguese contracts pay 14 salaries a year - your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

Benefits

• Full-time employment with comprehensive, fully paid training. Monday to Sunday | 07:00-19:00
• Attractive base salary
• Relocation support package to help you settle into life in Lisbon
• Private health insurance and other benefits
• Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment
• Modern office in central
• Lisbon, easily accessible and well-equipped

Relocation support

• Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary. Inside
• Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health
• Insurance since day 1 for small amount, free after 6 months

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa - you can start immediately.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.