Dutch-Speaking Support Specialist – E-commerce Platform – Portugal

CloserHire; Lisboa; Híbrido; EUR 12 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Paid Training

Resumo da oferta

CloserHire is partnering with a leading global customer experience provider to recruit a Dutch-speaking Support Specialist for a remote role based in Portugal. In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries.

You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.

Qualificações

• Native-level Dutch language required.
• Fluent in English recommended for cross-border communication.
• Experience in customer support or service roles is an advantage.
• Strong communication and problem-solving skills.
• Comfortable with digital tools and customer management systems.
• Ability to work independently in a remote environment.
• Customer-focused mindset with attention to detail.

Responsabilidades

• Provide customer support via phone and email, ensuring a professional and friendly experience.
• Assist with inquiries related to orders, deliveries, payments, and returns.
• Troubleshoot customer issues and provide clear, effective solutions.
• Act as a point of contact for external sellers, supporting their questions and needs.
• Provide information about digital products and platform services.
• Escalate and route more complex issues to the appropriate internal teams.
• Maintain accurate records of customer interactions and follow internal processes.

Conhecimentos

Dutch language

English language

Customer support

Communication

Problem solving

Remote work

CRM tools

Ferramentas

CRM software

Helpdesk systems

Descrição da oferta de emprego

Dutch-speaking Support Specialist - E-commerce Platform - Portugal (remote). 1,109.32 € with room. Relocation support included.

At a glance

• Location: Portugal (remote)
• Languages: Dutch
• Salary: 1,109.32 € with room
• Start: 28/9, 26/10, 9/11
• Relocation: supported - details below

About the role

CloserHire is partnering with a leading global customer experience provider to recruit Support Specialists for a remote role based in Portugal. In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.

What you'll do

• Provide customer support via phone and email, ensuring a professional and friendly experience
• Assist with inquiries related to orders, deliveries, payments, and returns
• Troubleshoot customer issues and provide clear, effective solutions
• Act as a point of contact for external sellers, supporting their questions and needs
• Provide information about digital products and platform services
• Escalate and route more complex issues to the appropriate internal teams
• Maintain accurate records of customer interactions and follow internal processes

What we're looking for

• Fluent in Dutch (spoken and written) with good English skills
• Previous experience in customer support or service roles is an advantage
• Strong communication and problem-solving skills
• Comfortable working with digital tools and customer management systems
• Ability to work independently in a remote environment
• Customer-focused mindset with attention to detail

Salary

1,109.32 € with room

Note how the two figures work: the lower one already has your accommodation deducted, because the company provides the room. You are not comparing a lower salary - you are comparing a salary with rent already paid.

Perks worth knowing about

• Private Health Cover
• Meal Allowance
• Paid Training

Benefits

• Remote position within Portugal
• Full-time contract with a 40-hour work week
• Paid training (6 days, 8 hours per day) with structured onboarding
• Training compensation provided upon successful completion
• Base salary + meal allowance Holiday and Christmas allowances paid monthly
• Optional accommodation support (if applicable)
• Health insurance from day one 22 days of paid annual leave + Portuguese public holidays
• Opportunity to grow within an international and fast-paced environment

Relocation support

• permanent accomodation provided - check project files in drive Notes: New Process
• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward. Possibility for part-time: 20h, 25h, ou 30h / week

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa - you can start immediately.

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.