Technical Support Specialist | Italian It Support

Elevate Closerhire; Lisboa; Hybrid; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Hybrid position

Private health insurance

Meal allowance

Job summary

CloserHire, in partnership with a leading international technology services provider, is seeking a Technical Support Specialist for our multilingual IT support project based in Lisbon. You will join an international team delivering first-line support to business users, troubleshooting network and infrastructure issues, and ensuring service quality across multiple technologies.

Ideal candidates have entry-level technical background, strong communication skills, and a willingness to learn.

Qualifications

• Native or fluent level of Italian and English proficiency (C1)
• Strong communication and customer service abilities
• Analytical and troubleshooting skills
• Ability to multitask and work in a fast-paced environment
• Experience with ticketing systems or remote technical support is an advantage
• Willingness to learn and grow in IT field

Responsibilities

• Provide first-line technical support to business customers via phone, email, and ticketing systems
• Diagnose and troubleshoot hardware, software, network, and connectivity issues; log and prioritize incidents
• Escalate complex issues to specialized support teams when required
• Perform remote troubleshooting and assist users through screen sharing and remote access tools
• Monitor, update, and follow up on support cases until resolution
• Document incidents accurately and maintain customer records in internal systems
• Collaborate with technical teams and stakeholders to deliver effective solutions
• Deliver a professional customer experience while maintaining high technical standards

Skills

Italian language

Communication skills

Troubleshooting

Customer service

Multitasking

Problem solving

Team collaboration

Job description

CloserHire is partnering with a leading international technology services provider to recruit Technical Support Specialists for an exciting multilingual IT support project based in Lisbon, Portugal. This opportunity is ideal for candidates looking to start or develop a career in IT Support. You’ll join an international technical team providing first-line support to business users, troubleshooting network and infrastructure issues, and ensuring high service quality across multiple technologies. If you have an entry-level technical background, strong communication skills, and enjoy solving problems, this is an excellent opportunity to build your career in a global environment.

Language required: Italian

Highlights:

• Hybrid position
• Private health insurance
• Meal allowance

Responsibilities:

• Provide first-line technical support to business customers via phone, email, and ticketing systems
• Diagnose and troubleshoot hardware, software, network, and connectivity issues Log, manage, and prioritize incidents while ensuring agreed service levels are met
• Escalate complex issues to specialized support teams when required
• Perform remote troubleshooting and assist users through screen sharing and remote access tools
• Monitor, update, and follow up on support cases until resolution
• Document incidents accurately and maintain customer records within internal systems
• Collaborate with technical teams and stakeholders to deliver effective solutions
• Deliver a professional customer experience while maintaining high technical standards

Qualifications:

• Native or fluent level of Italian English proficiency at C1 level CompTIA+ certification (or equivalent) or Cisco CCNA certification/training
• Basic understanding of TCP/IP networking, routing, switching, and general IT infrastructure
• Strong analytical and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Experience with ticketing systems or remote technical support is an advantage
• Strong willingness to learn and develop within the IT field