Technical Customer Service Specialist (German Speaker) EU

Cross Border Talents; Porto; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Relocation support

Comprehensive training

Career development opportunities

Health insurance

Job summary

A dynamic technology service provider in Porto is seeking a proactive Technical Customer Service Specialist fluent in German. In this role, you will provide high-quality technical assistance to German-speaking customers, troubleshooting issues and guiding them through solutions. Ideal candidates will possess strong problem-solving skills and excellent communication abilities. Competitive salary, performance bonuses, and relocation support for candidates outside Portugal are part of the offer, along with comprehensive training and a vibrant work culture.

Qualifications

• Fluency in German at C1/C2 level is required.
• Good communication skills in English are essential.
• Experience or interest in technical support and customer service is advantageous.

Responsibilities

• Provide technical assistance to German-speaking customers via various channels.
• Troubleshoot and resolve service-related issues efficiently.
• Maintain accurate records of customer interactions.

Skills

Fluent in German (C1/C2 level)

Good command of English (B2 or higher)

Strong problem-solving and analytical skills

Excellent communication and interpersonal abilities

Experience in technical support, IT, or customer service

Job description

We are looking for a proactive and customer-focused Technical Customer Service Specialist fluent in German to join our growing team in Portugal. In this role, you will be the first point of contact for customers, providing high-quality technical assistance and ensuring a seamless user experience.

If you enjoy problem-solving, communicating with people, and working in an international environment, this opportunity offers both professional growth and an exciting relocation experience.

Key Responsibilities

• Provide technical support to German-speaking customers via phone, email, and chat
• Troubleshoot and resolve product or service-related issues efficiently
• Guide customers through step-by-step solutions and system functionalities
• Escalate complex technical cases to relevant teams when necessary
• Maintain accurate records of customer interactions and solutions
• Deliver an excellent customer experience by combining technical expertise with empathy and professionalism

Requirements

• Native or fluent German (C1/C2 level)
• Good command of English (B2 or higher)
• Strong problem-solving and analytical skills
• Interest or experience in technical support, IT, or customer service
• Excellent communication and interpersonal abilities
• Ability to work in a fast-paced and team-oriented environment

Eligibility

• EU citizenship OR
• Valid work permit for Portugal

What We Offer

• Competitive salary and performance-based bonuses
• Relocation support for candidates moving from outside Portugal (flight assistance, accommodation support, and onboarding guidance)
• Comprehensive training and continuous learning opportunities
• Career development in an international company
• Modern office environment and supportive team culture
• Health insurance and additional benefits

Why Portugal?

Portugal offers a high quality of life, a vibrant international community, and a pleasant climate year-round. Whether you're drawn to coastal living or city life, it's an ideal place to grow both personally and professionally.

Apply Now

Join us and become part of a dynamic team where your language skills and technical abilities make a real impact every day.

We look forward to meeting you!