Technical Support (Lisboa)

Readiness IT - a CONKORD company; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading technology firm in Lisbon seeks a Mid-Senior Level Technical Support Specialist. This full-time role involves providing 1st and 2nd line technical support to users, managing Microsoft technologies, and ensuring user access and permissions compliance. Candidates should have 4+ years of relevant experience, familiarity with ITIL standards, and excellent communication skills in English. Apply at your earliest convenience to be part of a dynamic tech environment.

Qualificações

• 4+ years of experience providing technical support to users.
• Strong knowledge of ITIL standards and Microsoft environments.
• Experience in user access and permissions management via Active Directory.

Responsabilidades

• Provide 1st and 2nd line technical support to users through multiple channels.
• Use ServiceNow for logging, tracking, and resolving incidents.
• Deploy and manage Microsoft technologies.

Conhecimentos

1st and 2nd line technical support

Fluent English

ITIL standards

Microsoft environments

User access and permissions management

Monitor system health and performance

Collaboration tools (Jira)

Hardware migration

Ferramentas

ServiceNow

Microsoft technologies

Nagios

Jira

Active Directory

Descrição da oferta de emprego

We are an international technology company founded in Portugal, part of an ecosystem of companies with over 500 employees, focusing on technology and centers of excellence.

Acting as a Digital Transformation Accelerator, Readiness IT enables clients to achieve the next generation of digital experience. With successful digital transformations across multiple industries and around the world, our focus is on driving client innovation to the next level, improving business productivity while delivering superior end‑to‑end customer experiences.

Additional Requirements

• Fluent English (spoken and written)

What skills do you need to have?

• 4+ years of experience providing 1st and 2nd line technical support to users.
• Experience with ITIL standards and Microsoft environments, including SCCM.
• User access and permissions management (Active Directory).
• Monitor system health and performance using Nagios.
• Collaborate with teams using Jira or similar project management tools.
• Experience in hardware migration (computers/workstations).

Some of your responsibilities will be:

• Provide 1st and 2nd line technical support to users through multiple channels.
• Use ServiceNow for logging, tracking, and resolving incidents, ensuring timely resolution and proper documentation.
• Deploy, manage, and support Microsoft technologies.
• Administer user access and permissions via Active Directory, ensuring security and compliance standards are met.
• Collaborate with cross‑functional teams using Jira for project coordination, task management, and knowledge sharing.

There is time for everything, and fun is not left out.

Apply by email: [e-mail].

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting