Technical Support Specialist

CloserHire; Lisboa; Presencial; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Private health insurance

Hybrid working model

Comprehensive onboarding and training

Career progression within a global org

Rotating shift schedule

Resumo da oferta

CloserHire is partnering with a leading international technology services provider to recruit Technical Support Specialists for a multilingual IT support project based in Lisbon, Portugal. You’ll join an international technical team providing first-line support to business users, troubleshooting network and infrastructure issues, and ensuring high service quality across multiple technologies.

If you have an entry-level technical background, strong communication skills, and enjoy solving

Qualificações

• Fluent French and English at C1 level.
• CompTIA+ certification or equivalent.
• Cisco CCNA certification or training.
• Basic understanding of TCP/IP networking and IT infrastructure.
• Strong analytical and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to multitask in a fast-paced environment.
• Experience with ticketing systems or remote support is a plus.
• Willingness to learn and grow in IT.

Responsabilidades

• Provide first-line technical support to business customers via phone, email, and ticketing systems.
• Diagnose and troubleshoot hardware, software, network, and connectivity issues.
• Log, manage, and prioritize incidents while meeting SLAs.
• Escalate complex issues to specialized teams when required.
• Perform remote troubleshooting and assist users via screen sharing and remote access.
• Document incidents accurately and maintain customer records.
• Collaborate with technical teams to deliver effective solutions.
• Deliver a professional customer experience with high technical standards.

Conhecimentos

French & English (C1)

Analytical skills

Customer service

Communication

Multitasking

Problem solving

Formação académica

CompTIA+ certification

Cisco CCNA certification/training

Descrição da oferta de emprego

CloserHire is partnering with a leading international technology services provider to recruit Technical Support Specialists for an exciting multilingual IT support project based in Lisbon, Portugal. This opportunity is ideal for candidates looking to start or develop a career in IT Support. You’ll join an international technical team providing first-line support to business users, troubleshooting network and infrastructure issues, and ensuring high service quality across multiple technologies. If you have an entry-level technical background, strong communication skills, and enjoy solving problems, this is an excellent opportunity to build your career in a global environment.

• Location: Lisbon, Portugal
• Language: French
• Start date: ASAP

Your Role

• Provide first-line technical support to business customers via phone, email, and ticketing systems
• Diagnose and troubleshoot hardware, software, network, and connectivity issues
• Log, manage, and prioritize incidents while ensuring agreed service levels are met
• Escalate complex issues to specialized support teams when required
• Perform remote troubleshooting and assist users through screen sharing and remote access tools
• Monitor, update, and follow up on support cases until resolutionDocument incidents accurately and maintain customer records within internal systems
• Collaborate with technical teams and stakeholders to deliver effective solutions
• Deliver a professional customer experience while maintaining high technical standards

Your Profile

• Native or fluent level of French English proficiency at C1 level
• CompTIA+ certification (or equivalent) or
• Cisco CCNA certification/training
• Basic understanding of TCP/IP networking, routing, switching, and general IT infrastructure
• Strong analytical and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Experience with ticketing systems or remote technical support is an advantage
• Strong willingness to learn and develop within the IT field

What Is Offered

• Hybrid working model following the onboarding and training period Office located in
• Alvalade, Lisbon
• Comprehensive onboarding and technical training
• Opportunity to join an international enterprise IT support project
• Meal allowance
• Private health insurance
• Multicultural and collaborative working environment
• Continuous learning and technical development opportunities
• Career progression within a global technology support organization
• Rotating shift schedule supporting international business operations
• Hands-on experience with enterprise networking and infrastructure technologies

Relocation

N/A