Application Support (GER) | Lisboa

Decskill; Portugal; Presencial; EUR 30 000 - 50 000; Tempo integral

Resumo da oferta

A leading IT consulting firm based in Portugal is looking for a Mid-Senior Level Application Support professional. The role requires previous experience in a similar position, proficiency in German and English, and involves resolving incidents in internal applications, supporting various platforms, and ensuring a high-quality customer experience. Interested candidates should send their CV to the provided email with the job reference.

Qualificações

• Prior experience in application support is essential.
• Proficiency in German and English is required.

Responsabilidades

• Resolve incidents within internal applications.
• Provide end-to-end customer experience.
• Support Digital People Solutions applications.

Conhecimentos

Previous experience in a similar role

2nd level Application Support

Helpdesk / Service Support

Ticketing tools (servicenow / remedy)

German speaker (written and spoken)

English speaker (written and spoken)

Descrição da oferta de emprego

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well‑being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT: We believe that our people are key to our success through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time‑to‑Market and deliver innovative solutions exceeding client expectations.
• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long‑term values.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

Responsibilities

• Incident resolution within internal applications.
• End‑to‑end customer experience providing a single point‑of‑contact.
• Application support for Digital People Solutions on several platforms.
• Documenting all actions and communication in the tickets.
• Knowledge transfer inside the team regarding the applications and support activities eg Creation of use cases.
• Proactive in finding root‑causes, communicating with other teams and finding solutions.
• Focused on providing quality support with focus on client satisfaction.

Requirements

• Previous experience in a similar role.
• 2nd level Application Support.
• Helpdesk / Service Support.
• Ticketing tools (servicenow / remedy / other).
• German speaker (written and spoken).
• English speaker (written and spoken).

If you’re interested in this job please send your CV to [e-mail], with the reference “CC/AP_G.

Decskill is committed to equality and non‑discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology

Industries: IT Services and IT Consulting

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